A blue screen when you work with the computer and not during inactivity TOP: 0x0000007A (0xFFFFFFFFC000000E, 0x000000004D393884, 0xFFFFF6FB40000108, 0xFFFFF68000021000)

Hi, computer my mom sometimes stops during work or simple browsing the internet on youtube, Skype, etc.

The error string is:

STOP: 0X0000007A (0XFFFFFFFFC000000E, 0X000000004D393884, 0XFFFFF6FB40000108, 0XFFFFF68000021000)

Physical memory dump FAILED with status 0xC0000010

Not really sure what to do

I went in cmd, CHKDSK came and it was planned for the next boot. However, he has taken that a few seconds for the start and has not really accomplish something. I'm used to a 3-5 minute long CHKDSK process.

Any help is appreciated.

Kind regards

 We need the log files themselves (called a DMP files) because they contain the only record of the sequence of events that led to the accident, what drivers have been loaded, and what has been loaded.


Please follow our instructions to find and download the files, we need to help you fix your computer. They can be found at here

If you have any questions regarding the procedure, please ask


If you use the blue screen view, which has crashed, or a similar application, don't.  They are wrong at least as often they are correct

Tags: Windows

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