A box came in my computer that said 'carat' and now I can't use my mouse and keyboard.

Original title: Carat

a box came in my computer that said carat now does not allow me to use my mouse and my keyboard, how can I solve this problem and check if everything goes well it doesn't happen

Hello
 
1. what changes have been made to your computer before the problem?
 
2. have you installed carat on your computer?
 
3. what operating system is installed on your machine?

4. When you talk about "I cannot use my keyboard or my mouse", it means that they freeze?

 
I suggest the following steps and check.
 
Step 1:
 
a. by clicking Ctrl + Alt + Delete to open the Task Manager
b. put an end to the process for the carat.
 
Step 2:
 
Start your computer in safe mode and run a complete virus scan in order to remove the malicious software, if any.
 
Step 3:
 
If the problem persists, start your machine in a clean boot State in order to eliminate conflicts of third party software.
 
Note: Follow step 7 to your computer as usual.

Tags: Windows

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