A DVD of printing on Canon Pixma Pro-100

I try to print an image on a DVD using the above referenced printer. Lightroom and Photoshop Elements keep send me error messages that the inner cover is open. Of course, it is open: you must insert the drawer of the DVD to print! I also tried Canon Easy-PhotoPrint EX and my garden of Image. Both apps work fine and don't trigger the printer error message except that the image is larger that the DVD any image of the size that I use. My latest attempt involves a picture that was 2.5 x 1.75 "according to the standard 12cm (4.72") DVD, but the printed image much larger than the DVD.
Any suggestions would be greatly appreciated.

Hi Ken_k,

It is recommended that you contact the direct technical assistance. There is NO charge for this call. Information in real-time to a technical assistance call live would be very beneficial in this case.

Please call 1-866-261-9362, Monday - Friday 10:00-10: 00 ET (excluding holidays). A Canon technical support representative will be able to solve this problem more quickly.

Tags: Canon Printer

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