A huge gray bar freezes randomly on my computer screen "Calculator, Notepad, sound recorder, documents" I NEED to GO AWAY forever!

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  -------------------------------------------------

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  I had a problem with my Macbook Air early 2015 since nearly a month. I freeze random OS experience (I'm under OS X El Capitan 10.11.4): the cursor moves and the keyboard is unresponsive, so I can't do anything at all. The only thing I can do to "unlock", it requires the laptop to restart (by turning manually him off and then back on). This problem occurs more or less one or two times a week and I didn't notice a particular task or request that I am running that may cause the gel. Usually, it happens while I'm surfing the web with Safari, but not all the time.

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  Download and view a report of Etrecheck:

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  Flashback

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  MacBook Pro (retina, 13 inches, early 2015)

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  Hey, I bought the same macbook 6 months ago, the macbook had several recurring problems, graphic and audio glitches, what happened was, sometimes (for watching movies, or playing games) the screen went black with a red line on the left side of the screen, then after 2-3 seconds screen is returned to normal, and then there was a glitch-audio distortion that attaches after 10 seconds - 1 min.

  I have tried to solve this problem, because to the 4months, 2 authorized repair shops are rendered as well an apple store, they told me that the tests have said everything was perfect, they failed to reproduce this problem, and that is probably a software problem, it wasn't, because I did everything to eliminate the risk that this was a clean install os software problem to use different browsers, readers different flash etc.

  About a month and a half my macbook froze for the first time exactly like yours, frozen screen, slider became unresponsive, caps lock light insensitive, trackpad locked (didn t click), closing the screen was always on the apple logo. I did exactly what you were doing, forced to shutdown by pressing the power button.

  I was furious, thinking that this is an escalation of the hardware failure and he was in awe of this next step is to "die".

  The next time he "froze" again, I went to the apple store nearby with the macbook in a frozen state and demanded that they fix it, I insisted the guy writes it down and describe the exact condition of the macbook was when I took it to them, and he said that they will run tests and see When I tell him that it is the "millionth" time test you my macbook, he said, that even if the tests show nothing they will replace the logic board, we signed a "service record" who says that they will replace the logic board and the battery and for the first time that I was happy they will finally fix.

  I was wrong, they called me a week later and say we took some tests and everything is ok, it was the last straw, I did not pick up the macbook and said that I will not pick up unless they fix it.

  Next day I went to the store and made a big fuzz, saying: I have contacted the Ombudsman, and I'll still take legal action if they didn't fixed it the next day.

  Next day I went and they had replaced the logic board so the top-case with battery.

  The reason I say this is, their support at least in my case, it was terrible to the point that I preferred to throw the macbook in the trash and never look back, you can't really imagine how long it took me to convince to repair or replace, for 4months I was on the phone or online chat and was flowing like a ball from one to the other.

  If you are still under warranty, go directly to the apple store and request a fix, when I say request, do not be polite, don't bite on phrases like "we will do everything, so you won't have to come back again," go aggressive mode, because at least in my case, be polite did not help, the best thing would be, when it freezes again not turn off it take it straight to the apple store.

  Another thing is, I had a battery problem when running the diagnostics, whenever I gave it to them they said oh "battery is ok, sometimes the tests fail," my argument? If the tests fail how do you rely on them...

  Go and demand, it is their responsibility to fix, 3 and a half months being polite is not done, I'm aggressive and stares at me in 1 week.

  Good luck

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  Bassosa

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  On this virtual path, it is not easy to say why this is happening. All we has own configuration software and favorite of the BONE, and we don't know how looks like the configuration of your operating system.
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