A JAPANESE BOX APPEARS ON THE TABLE EVERY TIME THAT I TURN ON THE COMPUTER! HOW CAN I GET RID?

2 DAYS AGO, A BOX APPEARED ON MY DESK-TOP & IS PERMANENTLY ON THE SCREEN. IT IS A KIND OF SCAM ASKING MY INFO/CREDIT DETAILS ETC. I CAN'T REDUCE ITS SCREEN SIZE OF QUARTER, HE CANNOT REMOVE, & WHEN I CLICK ON 'X' TOP RIGHT IT DISAPPEARS & RETURNS 30 SECONDS LATER. WHEN I SELECT (IN JAPANESE - I'M NOT TALKING ABOUT) HAS A MESSAGE AT THE BOTTOM OF THE BOX I GET COMPUTER AN ERROR MESSAGE "AN ERROR HAS OCCURRED IN THE SCRIPT ON THIS PAGE" & IT GIVES A URL, BUT WHEN I CLICK ON 'YES' OR 'NO' TO CONTINUE TO RUN SCRIPTS NOTHING HAPPENS.

WHAT CAN I DO?

topblanchflower wrote: well, I tried SuperAntiSpyware download - no luck - the annoying box in Japanese is still on my table as soon as I open it. Someone at - it any ideas what to try to get rid of it?

Hello topblanchflower, you can try to run a Windows Restore Point, date back to the time before this problem arose.

To do this, go to the start ORB, all programs, accessories, System Tools, System Restore.

Click Restore and system in a short period of time, a window will open that shows a restore point. Look in the lower left corner, then check the box to show more restore points and select one before the Popup began.

The system reboot and return to the office and advisor than the Windows Restore Point has been successful or not successful.

Sometimes malware such as this will be disable and remove all Windows Restore Points to prevent the user to rid the system of the malware.

Tags: HP Desktops

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