A manual of Windows 7?

So I built a computer from the ground. Bought and all of the components assembled myself yesterday and was sold a copy of Windows 7 Pro x 64 to load as my operating system. What I didn't know, was that this copy of Windows 7 was OEM, or if I understand a builders kit copy which should have been pre-loaded by the company to sell? I'm sure they're building PCs, bu anyway they sold the software for me.

I am now having a problem with my Windows 7, which I detailed here:

http://social.answers.Microsoft.com/forums/en-us/w7music/thread/e1aaebdb-72E8-4C90-9390-f311e42dd77b

I was, as you can imagine, dismayed when told me there will be a fee of $60 for the SUPPORT TECHNIQUE de MICROSOFT CONSULTING by phone. Really guys? Monopolize the PC OS market, then an honest customer actually pays your software instead of opting for piracy, and you want that I PAY so you can tell me how to fix your own product? Something isn't sitting right with me, but I'll pass for now.

Here's my biggest problem: my copy of Windows 7 came with something that looks like a manual. Is there one available for download on your site. While I'm not a professional, I'm hardly PC illiterate and imagine that I could find the solution to my problem, if the necessary documents have been provided.

Instead, your operating system functions you sold to me are kept a closely guarded secret, although I can benefit from your expertise for the low, low price of $60. Otherwise, I can post in an online support forum and hope that it actually gets responded to (and not buried) and that the answer is something a little more informative that "run the troubleshooter.

Obviously, I'm not happy at this point. What I want is simple: I want a manual for the operating system that I paid for. What a such manual exist? How can I get a? This hardly seems a far-fetched request and even your own Service Department customer asked me on the phone that I could find 'all the information I need' on your website. I don't know where you have buried this 'information', but it's sure been elusive so far...

Bruce: They are not "outside consultants" for their own operating system works. In addition, recent software acquisitions of myself (major purchases in the past two years) of DAW Sonar 7 PE and Reason 4.0 both came expanded, paper * sigh * manuals detailing their product.

It is also my first experience of building a box of components, so I never had to buy an operating system, OEM or otherwise, in the past: they usually pre-loaded on my computers. Thus, in this case, the distinction between the retail and OEM was unknown to me (and not clear to me by the merchant). It is less intuitive to think that there are several versions of what I thought, it was the same product (Windows 7 Pro x 64). The notion of paying for technical support just seems absurd to me. I worked many positions of customer service in the past and the idea of * any * of these companies of charging for support their product is absurd: it would mean business lost to competitors. Unfortunately, in this case, go to competitors is considerably less viable, but not impossible.

That said, I found a solution to my own problem. I couldn't find it anywhere online, documented, but reading through a guide deepened for the pros gave me advice that I needed to fix it. Looks like I was fighting against intelligent routing, who was doing his job, I just couldn't understand why.

I can understand your desire to protect society, but as a customer service experience, most everything I wouldn't rate it too strongly.

Tags: Windows

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