a upgrade to windows 7 has lost the connection to broadband by usb adapter trendnet you don't believe me call agent for microsoft who did the upgrade

broadband connections lost from my windows 7 64 has been updated by Microsoft agent #2 case #1204554332 using the trendnet usb Ethernet card

Hi Walter,

To help you to propose measures to solve the problem, I would appreciate if you could answer the following question:

You receive an error message or error code?

Try these methods and see if it solves the problem.

Method 1: Run the network troubleshooter to diagnose and repair any problem related to your network. The below mentioned link to get the access procedure:

Using the troubleshooter from network in Windows 7

http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

For your reference:

Why can't I connect to the Internet?

http://Windows.Microsoft.com/en-us/Windows7/why-can-t-I-connect-to-the-Internet

Method 2: Try resetting the TCP/IP stack.

To reset the stack TCP/IP go to this article and either click on "Fix it for me" or follow the instructions to fix it yourself:

How to reset the Protocol Internet (TCP/IP)

http://support.Microsoft.com/kb/299357

Hope this information helps. Please come back for any clarification on this or any issue of Windows. We will be happy to help you.

Tags: Windows

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