A6000 - anyone with a load of a6000, communication, customer service issue?

My a6000 bought late in October 2015. There are a few bodies around and several batteries so the port micro-USB or cord used maybe 3 or 4 times. The kit was removed for the second time since my purchase when planning for a period of time. A small software update was in order. The unit would not connect to what anyone, nor make light for the load of come on.

It was decided that I would contact the support of text that I couldn't use the phone. They were unable to process my application for a new cord of text / live chat. Am online somewhere else for telephone conversations with support to acquire a micro usb cable. My mind began to stir as if all goes well, we could imagine.

During the convesation with telephone support I clearly state, that the question does not need to support the problem is isolated as I have several Sony products. Please, just send a micro USB cord the cord has been used only a few times and none no longer works. Then I heard, "which is not covered by the warranty." This is the case. (Laugh while wondering where a missing Sony since I bought my first Walkman) Everything in the kit is covered (the fact is in black and white) as time passes and then told me to prove when I bought the camera. My immediate exclamation has been that it has been made a month before I bought it (keep in mind this salesperson already knows my family name and that the product is registered and where it was purchased)

Now here we have that I am connected to a database of the conversation disappointed by Sony. I am told that I will get my cord once they get a copy of the invoice. (the product is Sony - the serial number must be placed on the record of the manufacturing date) I can't wait to see how, "send me yours and I'll send you my own experience will.»

I'll keep this simple it seems that I'm dragged in the mud to replace a defective micro USB cord? Of course, which is the backbone of the loading unit and communication (if you're a basic user)? Sony expressly warns not to implement a cord that is not come with the kit so why the first question of the customer service would be, "have you tried another cord after I carefully explained other cords are not recommended.

Still awaiting a response to an email sent to the customer service almost 2 days ago...

My last post was filed in a compromised box of a language that I don't speak...

It could get better and better. Stay tuned.

AWAKENING OF SONY

The cable works.

Tags: Customer Relations

Similar Questions

  • Does anyone have a contact e-mail for customer service?

    Does anyone have a contact e-mail for customer service?

    Hi Orlandozo,

    Please visit the following link: Contact Customer Care

    Kind regards

    Tanuj

  • How can I communicate with a live person of your customer service team - this navigation links not and it's a shame that you have no option to support

    Told me to cancel my membership and start a new one, but the money has NOT been RETURNED - there are no living soul you answer to my request for contact - what is happening? !

    Hello

    You will need to contact support by calling/chat for this request.

    Contact the customer service

    * Be sure to stay connected with your Adobe ID before accessing the link above *.

    Kind regards

    Sheena

  • Customer service - issue with forms authentication

    Hello

    I activated and the value of service to customers for the comment box...

    After the connection to the network of comments, I see a login form. When I set login username, password and click on guests, I see only the photo below. In the Active Sessions of comments I Don t see any session active, and internet access is not allowed. Do you have any advice how to fix this?

    Model: NSA 2600
    Firmware version: SonicOS Enhanced 6.2.5.1 - 26n

    I changed the settings on the screen below and is now the work of search service.

  • just installed new update for itunes. When I go to the page stoe it flashes really hurt. anyone with this problem. is there a solution?

    just installed new update of itune. When I go to store the page, it's really bad flicker.  anyone with this problem. is there a solution?

    Widely not reported, no known resolution until Apple release a new version of iTunes that affects it.

  • the start-up of the pc have to press F1 key to continue with the load upward,

    the start-up of the pc have to press the F1 key to continue with the load upward, then when the desktop is in place, the date and time is always set to December 2004. Tried to restore to a point without risk, but it makes no difference.

    Sounds like the battery RTC (aka aka backup battery BIOS battery) must be replaced.

    On most computers, it's easy and inexpensive (generally, the battery is a CR2032 available in your local corner store).

    On other computers, however (including portable computers), the procedure can be a little more difficult and/or the battery may be more expensive and only available online.

    What is the make and model (very important - require the label if you have a loptop) from your computer?

  • I tried to turn on windows defender and he said that there is an error. It will not turn back. Anyone with information would be a great help. How to start the service manually?

    I discovered that Windows defender is disabled. I tried to turn it back on, and he said that there is an error. How can I turn it back on? Anyone with information would be a great help. How to start the service manually? __

    Hello
     
     
    could a. you give us the exact error that you are experiencing?
    (b) also mention the error code, as well if it is listed.
    have c. you installed other software security like McAfee, Microsoft Security Essentials etc. ?
     

    Let us check if the service is set to automatic.
    1. Click Start-> run and type services.msc
    2. now, locate the service named Windows Defender,
    3. double click to bring up the Properties window.
    4. set the startup type to automatic
    5. click on apply, and then click Start
    6. click OK, and then click Close window Services/Local
     
     
    We hope to hear from you soon.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Anyone with a real Playbook ready to test my app? ;-)

    Hey guys,.

    I'm of the Germany, so I'm currently sitting here so that others can download my application when I never test it myself on the real device. Anyone with a Playbook ready to try? You have a great Tilebreaker App for your Playbook for free ;-) I could add you to the list of Tester if you give me a few short comments if it runs smooth or if there is no trouble occouring.

    Marius

    http://appworld.BlackBerry.com/WebStore/content/23796

    Lol, is that sounds a little weird I actually had one since February, but I guess I'm more special!

  • Publish the services in Lightroom: internal error? : 0:attempt to index field 'export setings' (value zero). On 10 64-bit windows. I uninstalled and reinstalled Lightroom (x 3), uninstalled and reinstalled the plugins etc, etc. Anyone with a real solution

    Hello

    I think I found the problem to which there is no solution. Lucky white Heather. This happens just as I'm building a site to which I'm now uploading - Smugmug.

    Publish the services in Lightroom: internal error? : 0:attempt to index field 'export setings' (value zero). On the 64-bit windows 10 platform: desktop. I uninstalled and reinstalled Lightroom (x 3), uninstalled and reinstalled the plugins etc, etc. Anyone with a real solution?

    Help

    Andrew

    Hi André,.

    See this similar thread: 'Services to publish' question in Lightroom

    Kind regards

    Claes

  • I tried to download photoshop but its never stuck on the white screen with the loading squares. (MAC)

    I tried to download photoshop but its never stuck on the white screen with the loading squares. (MAC)

    WHITE cloud screen http://forums.adobe.com/message/5484303 can help

    - and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

    - and step by step http://forums.adobe.com/thread/1440508?tstart=0

    Mac https://forums.adobe.com/message/5470608 spinning wheel

  • LR and PS will not update 'Download error' 49 customer service contact? anyone had this problem and how to solve? was running windows 8.1 and now running windows 10 but had the same problem with two BONES

    LR and PS will not update 'Download error' 49 customer service contact? anyone had this problem and how to solve? was running windows 8.1 and now running windows 10 but had the same problem with two BONES

    Check your hosts file.  to help with this and more:

    Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  • Anyone with crash problems today with the Muse?

    Anyone with a problem of crash with Muse today? I worked all day, then it crashed on me three times whenever I was working on the text. Then when reopened claims made to date were made when I did not have any it also lost some content?

    Accidents that you encounter are submenus of the menu police. We are painfully aware of this and is very actively working a solid solution and subsequent update.

    There is no work around of 100% to avoid the crash, but you can reduce its frequency being very deliberate when selections in the font menu or a submenu fonts. If, at the time when you click, you keep the cursor of the mouse on the element even for a slow count of 1 before you click and never click on an item in the main menu of police that contains a submenu (a gesture that would be useless, but that would trigger the crash), which should avoid the crash in most cases.

    We are sorry for the inconvenience.

  • Old school with CS2.  Have not used for a long time and I am unable to use the program as it says my serial number is not valid. Customer service tells me that the server for CS2 was arrested.  Then they sent me here to help.  Does anyone have advice?

    I don't have any idea what I'm doing with this.  Here is my discussion with the Customer Service:

    NGO: Hello! Welcome to the Adobe Customer Service.

    NGO: Hi Mary.

    NGO: I understand you get invalid serial number, I'm good?

    Mary Vance: Hi

    Mary Vance: Yes

    NGO : Please provide me with the serial number, s Mary.

    Mary Vance: I gave my serial number here

    NGO : Thanks for the serial number.

    NGO : Please let me 2-3 minutes to check your serial number.

    Mary Vance: no problem

    NGO : Thank you.

    NGO : Thank you for being online.

    NGO : I would like to inform you that the server for CS2 products have been closed by adobe since then you are not able to install the product.

    NGO : However, I'll give you the link to download the CS2 apps. Please visit the following link.

    Mary Vance: This will allow me to reinstall Photoshop?

    NGO : Yes, s Mary.

    Mary Vance: ok... What is that link?

    NGO: Please click here to download.

    Mary Vance: thank you... try now

    NGO: You're welcome.

    NGO: I will also give you the link for more information regarding the installation of CS2 products.

    Mary Vance: the download has nothing about the installation

    NGO : Please click for the information.

    NGO : I'm sorry for the bad link.

    NGO : Please click here to download.

    NGO : The link 3 is for downloading Photoshop CS2.

    NGO : Were you able to view the download link, Mary?

    Mary Vance: this file in this download is supposed to help me?

    Mary Vance: the first and the 3rd link were the same

    Mary Vance: When you try to load from my software, I get the message saying that my serial number is not valid. All I need is a serial number that works. Is that going to be possible?

    NGO: Mary, Adobe has disabled the activation server for CS2, Acrobat 7 including applications and 3 the hearing, due to a technical problem.

    NGO: So you will need to download the software from the link above.

    NGO: I know in what OS you are trying to install the software?

    Mary Vance: the link sent me to a CS2 aid package

    Mary Vance: Windows 7

    NGO : I'm sorry, you will not be able to install CS2 on Windows 7 because it does not support the CS2 version.

    Mary Vance: I got on here for a few years... why all of a sudden it would not work? Illustrator is great.

    NGO : Okay.

    NGO : You can try to download the software.

    Mary Vance: was the original link that you sent me guess for me to download Photoshop?

    Mary Vance: , I tried and got the message that the serial number is not valid. Is it possible to work around this problem or do I throw it?

    NGO : I know if you have uninstalled the product.

    NGO : ?

    Mary Vance: I uninstall Photoshop only. Then I tried to reinstall Photoshop only and received the message on the serial number.

    NGO: I check and see that there seems to be a technical problem, I ask that you please send your query to the forums so that you will be able to get resolution of our expertise and I'll give you the link to visit the forums.

    NGO: Please click here to visit the forums of.

    Mary Vance: I guess I'll try this.

    NGO: Yes, please.

    NGO: Is there anything else I can help?

    Mary Vance: I do not see where you helped me with that yet, so I guess not!

    NGO : I'm sorry for the inconvenience.

    NGO : Thanks to contact Adobe.  We are available 7 days a week, 24 hours a day. Bye!


    Any help would be appreciated.

    What exactly did you download?  This should be the right file: PhSp_CS2_English.exe

    Disc 1 is the creative suite not the stand-alone photoshop

  • Anyone having problems with customer service?

    I bought LIGHTROOM 4 from amazon.com and did not get a readable serial number.  So far, I was 5 times on chat with support people, provided a proof of purchase and was told that I would receive the serial number reissued within 24-48 hours.  Each time, they fail to communicate with me, as promised. Is the the customer service and support with ADOBE a joke?  I can understand that he had to protect software and follow the measures of protection, but if they tell you they will contact you within 24 hours, then that is what they should

    Display file number of support here on the forum and someone will pick it up. Just give him a day more - important people are not always around on weekends.

    Mylenium

  • Sony 55w790b tv with connected Wifi can not access internet services.

    I can use the Internet browser on this TV app, but discover the button on the remote control, which brings me to an Error Message that says services can not be access at this time. try again or cancel. When I click on a movie title.

    Everywhere I turn, I get this message.

    Except the Apps that do not work.

    I can't do a factory reset, many settings of the image to restore.

    What is the Solution, I hear a lot of people online complaining of the same problem and they say if you can access the Internet browser, then the problem is with Sony. And nothing should be done on my end.

    I noticed that the internet is slow over wifi and wonder if a network cable speed internet tv to the top. I have internet fibreop of the signal, it should be fast.

    The Tv need a software update. It works now. But wow Sony Community Customer Support is really bad. I still haven't answered my other questions. and I had to solve my problem in this post.

Maybe you are looking for