A9J40A: Want 5530 does not print after installing the update of the printer

Hello

My screen on my printer tells me there's an update, I went ahead and agreed to it.  After a time of 5 min update, it says please wait.  I waited and waited and waited and nothing happened.  I turned it off (via disconnect because just hit the power button would not turn it off).

When she came back he said the scanner was not working (wth he's not broken), I needed to load paper (he was busy book), necessary printer cleaned heads (done, did not help), and it must be aligned (don't let me do).

It will not print anything from my computer, but it will print the test pages, or documents from the touch screen of the printer.

My printer was purchased last March, but the site says it is out of warranty, and I can't provide proof of warranty because my printer is broken.  So, I can't even contact them for assistance (the most riduclous and assinine thing I've ever heard of the).

I am so Livid over this, I have nothing on my printer and it's the fault of all this stupid update, but still I can't contact anyone at the company to help me.

Any help or advice would be greatly appreciated.

No, I do not have windows, I have a MAC with software up-to-date.

Thank you in advance.

Hi @Pompom2011,

Welcome to the Forums of HP Support!

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

If you are unfamiliar with works as a private of the Forum messages, this post has instructions.

Thank you.

Tags: HP Printers

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