About three weeks ago, I bought a new MacBook Pro, disabled Adobe CS 6 on my old MacBook and re-intalled on my new computer portable DVD with success. I used all my Adobe fine until today. Two days ago, I've updated all my creative suite after receivi

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• recently bought a new computer - which came with the demo of Windows 7 installed after my old XP.

  recently bought a new computer - which came with the demo of Windows 7 installed after my old XP. Had a conflict, and then bought a House of windows 7. My old computer has my granddaughter with Xp disc. Trying to remove XP tells me that I am not the administrator? Ms. send me XP dates which I can't install. How can I fix it? My granddaughter lives in 600 kilometres away so not an easy task from reclain the XP disc?

  Colin,
  If you are still issues here is a link on the installation of Windows 7.  It gives information on how to install Windows 7 with the removal of previous versions of Windows.

  http://Windows.Microsoft.com/en-us/Windows7/installing-and-reinstalling-Windows-7

  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I bought a new computer and cannot find the link to download my CS5 software. I have my numb series

  I bought a new computer. I need a link to all photoshop CS5 My software. I have the serial number

  See http://forums.adobe.com/message/5653247

• I can exchange the Lightroom software, I bought three weeks ago for a subscription of CC who get Lightroom and Photoshop CC?

  I am a newbie and bought Lightroom three weeks ago and have learned quite a bit since then.  I can see now that I join to use Photoshop.  The CC photographer plan is $ 9.99 / month for Lightroom and Photoshop.  I paid $150 for Lightroom.  Is it possible for me to return or turn off Lightroom in Exchange for a subscription to the CC photographer.  (Maybe give me a credit of $150 for the subscription - starting three weeks ago?)

  Thank you.

  I guess you bought 6 Lightroom from Adobe.

  You can return it within 30 days for a refund

  Return, cancel or change an Adobe order

• Hi I have a current plan of photography for £8.87 per month which is paid and up-to-date, it allows me to use PSCC and LR. I've updated the two about a week ago and now LR is ok but PS says it's now a trial and I want to buy it and my trial runs out soon?

  Hi I have a current plan of photography for £8.87 per month which is paid and up-to-date, it allows me to use PSCC and LR. I've updated the two about a week ago and now LR is ok but PS says it's now a trial and I want to buy it and my trial runs out soon? How can I get to the scene, I was up front with the full version of PS?

  Hello

  Please follow the steps below.

  Solution 1: -.

  1 sign out and sign back for creative cloud.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Solution 2: -.

  Check the "hosts" adobe entered into file. (If you don't see all the entries of adobe, go to solution 3)

  1. go to the location of the file "Hosts".

  WIN: C:\Windows\System32\drivers\etc

  MAC: Go to the menu finder on top > go to files > type '/ etc', press return.

  2. move the file hosts on the desktop.

  3. open.

  WIN: Open it with Notepad.

  MAC: double click on it.

  4 remove all entries of adobe, that it does not obstruct your machine to connect to the Adobe's Activation Server.

  5. rear move "/ etc" folder.

  Solution 3: -.

  1. check if you are using any kind of firewall (network/system) / proxy.

  2. turn off firewall / proxy.

  I hope this helps.

  Kind regards

  Vivet

• I bought the latest Samsung computer some three weeks ago. My laptop is very slow when I go on the internet but other computers are fine.

  Hello

  I bought the latest samsung computer (notebook 9) three weeks ago. My laptop is very slow when I go on the internet. I have three other phones in my house and they all work very well. Is there any configuration that I should look because the guy told me that it is all the pre-configured.

  Thank you

  original title: network connection

  Hello Pierre,.

  I suggest that you look at this article from Microsoft that can help solve a slow internet connection:
  http://Windows.Microsoft.com/en-us/Windows-Vista/why-is-my-Internet-connection-so-slow

• try to download LR5 I bought a new computer about three months ago, but I get a msg of error why?

  try to download LR5 I bought a new computer about three months ago, but I get a msg of error why?

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 5.7.1. 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5.5, 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• Page updated Microsoft Windows suddenly does not display, start about a week ago! Why?

  All of a sudden about a Week Ago, I was no longer able to view the page manually, between them two times, have your analysis of Microsoft Windows Update

  my system updates, because all I see is a screen white, white - no links, text or graphics are visible! ... I closed the browser IE, deleted

  Temporary files and tried again, but even that did not help! ... What is happening, and how do I fix...?

  Hello

   
  Have you made changes on the computer before this problem?
   
  Follow these methods mentioned below and check if that helps.
  Method 1: You receive a script error or a blank page when you visit the Windows Update Web site or the Microsoft Update Web site
  http://support.Microsoft.com/kb/836948
   
   
  Method 2: Optimize Internet Explorer and check to see if that helps...
  http://support.Microsoft.com/kb/936213/he
  Note: Reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings

• I have itunes on 2 computers / the last verision 12.3.2.35, I just upgraded about 2 weeks ago and now the display flashes.  He never this before how to stop it drives me nuts...

  iTunes just upgraded to the latest version 12.3.2.35 about 2 weeks ago... iTunes display now flashes all the time...  It does this on my computers windows 10 systems... have never had this problem before, how to fix it... difficult to use iTunes with the screen flashes all the time.  DJ

  It is a problem in the original Setup for 12.3.2.35 programs (9 December).  Apple stealthily versions rebuilt (with the same build number, unfortunately) on December 23/24 which should solve the problem, simply download the installer for your systems http://www.apple.com/itunes/download/ and re - install.

• Three weeks ago, I can't receive anything not yet junk or spam, but I can send emails

  original title: not receiving emails
  I get my normal mail for many years, but as three weeks ago, I can't receive whatever it is not junk or spam, but I can send emails, does anyone know what could be wrong

  Monday, April 30, 2012, 15:33:17 + 0000, williamhann wrote:

  I get my normal mail for many years, but as three weeks ago, I can't receive whatever it is not junk or spam, but I can send emails, does anyone know what could be wrong

  What email program are you using?
  Who is your ISP? You should check with them to make sure that some
  parameter has no need to be changed.

  Ken Blake, Microsoft MVP

• I am not receiving emails to my original via the address via gmail. Previously, either about a week ago, I received the e-mail from my original address but now am not.

  I am not receiving emails to my original via the address via gmail. Previously, either about a week ago, I received the e-mail from my original address but now am not. Maybe a very simple solution, but as a complete technophobe I don't know where to turn! Any help appreciated. Thank you very much.

  original title: loss of emails

  Try to access the web interface and see if you can see all the messages from there.  Otherwise, you may contact gmail to see if they can solve the problem.

  Steve

• I reinstalled Win 10 about 3 weeks ago and now cannot install Acrobat.

  I reinstalled Win 10 about 3 weeks ago.  Then I tried to download and install Acrobat Reader. However, during installation it gets about 65% then stops stating 'a newer version is already installed.  I have formatted the drive before reinstalling Win 10 and have spent hours to read help articles and questions in the forum.  I can't afford to lose more time so I appreciate and help.

  Hi Carrera935GT ,

  I'm sorry for the late reply.

  Could you please let me know when exactly you get this error message.

  Try referring to this link: internal error 2753 when installing Acrobat or Reader and let us know if this helps.

  Also try to run the Setup program, Microsoft cleaning tool and then try to install drive.

  Let us know if that helps.

  Concerning

  Sarojini

• My lightroom worked great until about a week ago. Now, it does not when I go in devolp mode. I can't edit images in all. any other trouble?

  My lightroom worked great until about a week ago. Now, it does not when I go in devolp mode. I can't edit images in all. any other trouble?

  Go to the Lightroom preferences > performance > uncheck CPU graph use and then check out.

  In addition, Lightroom CC2015.3 update from this link: keeping up-to-date for Lightroom

• Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Good afternoon. I bought a creative cloud subscription (one year) with a virtual prepaid credit card. I remembered renew two days later, but Adobe does not accept the new card. I don't know what I'm doing. Help me please

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I bought a new computer and want to remove Adobe Photoshop CC between this computer and load it into a new one with Lightroom. How can I go about it?

  I bought a new computer and want to remove Adobe Photoshop CC between this computer and load it into a new one with Lightroom. How can I go about it?

  Hi David,

  Please see the link below to uninstall any creative cloud.

  Uninstall or remove Adobe Creative Cloud applications

  Once you uninstall you can install it on the new computer by following the instructions on the link below.

  Download and install Adobe Creative Cloud apps

  Hope this will solve your problems.

  Kind regards

  Hervé Khare