Accelerometer to win 8.1 vs HP 3D DriveGuard


I have an Envy 17-j013cl that has been recently updated to 8.1 Win. When you start windows, it gives the error of application AccelerometerSt.exe

"The application was unable to start correctly (0xc000007b). Click OK to close the application. »

I found this thread hereand I tried to uninstall/reinstall the HP 3D DriveGuard, using the installer found on the site of driver HP here. Whenever I try to install/repair/remove/uninstall, it gives me an error saying

"Error 1722. There is a problem with this windows package install. A program run as part of the Setup did not finish as expected. Contact your provider to support personal or package. Action RegisterWithWobilityCenterTile64, location:... \MSIF... »


  • All updates are verified and installed, both on the HP and Windows update circuit side.
  • BIOS is updated.
  • The F-Prot AV has been installed 8-8.1 took place. It has been deleted.
  • Controllers storage in Device Manager, the only thing is Microsoft storage controller
  • There is an error in the device under the heading of 'other' Manager, simply stating an unknown device.

It is not a huge problem, just an irritation. That and it's a problem. That needs to be fixed (sorry, fixit-KNOCK light kick). Not sure it should be restoring to windows 8, uninstall F-Prot, install 8.1 method I've seen somewhere.



I called HP Total Care, who told me that it was a matter of Microsoft Installer. I contacted Microsoft, which after 2 days and 8 hours of troubleshooting, told Microsoft Installer was not the issue and that it was a problem with the HP Driveguard Installer.

So I called the HP Total Care return and after 3 transfers and half an hour, has been transferred to Ed. My laptop has crossed a third session remotely in as many days and half an hour later, the problem has been found!

When windows updates to win 8 to 8.1 Win, it removes some of the 'old' redistributed C++ files, rendering 3D guard unfunctionable. Reinstall the Package redistributable Visual C++ 2004 of

put the missing persons. DLL from the file back and solved the problem.

Kudos to HP Support! Solved the original Microsoft problem

Tags: Notebooks

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