accept the call button is not displayed when phone rings

If my husband's iPhone more 6s is open on an application or internet etc and a phone call is available in the button I accept does not show, just the name of the appellant at the top of the screen. Can anyone help please?

Try closing the phone application and force to restart the device. No data is lost when you do this.

Press the Home button twice quickly. You will see small glimpses of your applications recently used. Swipe to find the app phone shot upward on the overview of the application to close.

To force the reboot your device, press and hold the two buttons of sleep/wake and home for at least ten seconds, until you see the Apple logo.

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