access code will work no - has rejected the correct password, deleted the data

Hi people

Had a problem with the iPhone OS 9.3.1 (6 s)

The password was rejected, even if she did the same every time: it worked randomly.  This question has followed a request to change the password to another.  I put in an alphanumeric password with a special character, as he refused to let me use the previous password.

I tried to change the password but failed at each point and wouldn't let me delete the iPhone either.  He decided to spontaneously clear the data while it was in my pocket.

I restored the iPhone and will monitor.

I was wondering if anyone else has had this problem and it could be a virus or something.  Could it be spyware? Or simply corrupted software?

Your thoughts appreciated

Unless your phone has been jailbroken (and I doubt it was) it wouldn't get a virus.

It's a working phone? Is there an exchange account or an email from work?

The request came via a pop-up of Safari?

If the request came from Safari, I would follow the steps below. If it's a working phone that I would like to talk to your people in TI.

Close Safari completely from the window of the selector app by double clicking the Home button and slide up the preview pane of Safari until it disappears from the display. You may need to search the Safari part covering scribbles to the left. Then go to settings > Safari > clear the history and data from the Web site. Then perform a forced reboot. Hold down the Home and Sleep/Wake buttons simultaneously for about 15-20 seconds, until the Apple logo appears.

Tags: iPhone

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