"Access denied" when you try to delete some adware

Original title: adware on my laptop

I have

I'm "Access is denied" when you try to delete some advertising software which has been downloaded to my laptop somehow. I tried to delete these files using my add/REMOVE icon, as well as through my C drive, listing files, and the attempt to delete in this way.

I'm still on Windows XP (no longer supported), and I try to save files, etc to my new Windows 8.1 but worry about the adware transferred as well.

The files are:



Files B021CBBD-E38E-4F8C-8E93-6624B0597A23




Any help you can give me to get rid of this ad-ware/malware, will be greatly appreciated.



Delete Adware & puppies with these tools. Check the updates first and then analyze with each of them at a time until your machine is clean.

Malwarebytes (download the free version)

HitmanPro (30 days free trial)

Some reading:


Tags: Windows

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    Configure machine\system\currentcontrolset\services\lanmanworkstation\parameters\requiresecuritysignature.
    Configure machine\system\currentcontrolset\services\ldap\ldapclientintegrity.
    Configure machine\system\currentcontrolset\services\netlogon\parameters\disablepasswordchange.
    Configure machine\system\currentcontrolset\services\netlogon\parameters\maximumpasswordage.
    Configure machine\system\currentcontrolset\services\netlogon\parameters\requiresignorseal.
    Configure machine\system\currentcontrolset\services\netlogon\parameters\requirestrongkey.
    Configure machine\system\currentcontrolset\services\netlogon\parameters\sealsecurechannel.
    Configure machine\system\currentcontrolset\services\netlogon\parameters\signsecurechannel.

    Registry values configuration completed successfully.
    Configure the log settings.

    Configuration of the audit / log has been successfully completed.

    -Configure available attachment engines...

    Attachment engines configuration completed successfully.

    Engine - UN-initialize configuration...

    When I tried to solve this problem: http://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/9d71a399-d168-43ec-8083-673f5258d09c?ppud=4

    I can't back up my files anywhere that it says access denied :(

    Also, WHENEVER I open itunes windows must reconfigure and change all my default settings but my music is still there! It says itunes reconfiguration and it still load and say that is is to install itunes?

    I really need help please

    Hi mewlar101,

    You run the computer as an administrator?

    Step 1: Disable the security software; Follow the steps mentioned in the link below

    Disable antivirus software


    Important: Activate security software once everything is done.

    Now, check if you can back up your files

    Step 2: Check with another profile for the Admin user

    If you do not have a different user account, you will need to create a (see link below). If everything works fine with a different user profile, you can infer that the user profile is damaged, click on the link to find out how to solve this problem.

    Create-a-user account


    Difficulty of a corrupted user profile


    On your problem of ITunes, you can post your query on the discussion group by Apple for more specialized help


    Thank you, and in what concerns:

    Ajay K

    Microsoft Answers Support Engineer

    Visit our Microsoft answers feedback Forum and let us know what you think.

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