Access to files and folders from 'My Computer' in the start window

My computer is Windows XP SP3. I can't access my files and folders when I go to the start window and the work center. I don't know where start solve my problem. Can someone give me an idea of where to start to solve my problem? When I go to the start window and select my computer, it indicates that the request is "not responding".

My computer is Windows XP SP3. I can't access my files and folders when I go to the start window and the work center. I don't know where start solve my problem. Can someone give me an idea of where to start to solve my problem? When I go to the start window and select my computer, it indicates that the request is "not responding".

There are a number of issues that can cause the behavior of this type. The most common is malware. Please proceed with the instructions below. Please do not perform any other task than those prohibited here. It confuses only my attempts to help you.

Click HERE. Download Malwarebytes. Update Malwarebytes and perform a full scan.  Choose to quarantine found nothing. Once completed click HERE and download Superantispyware Portable. Run a full scan quarantined found anything yet. Restart your computer in normal mode and perform a quick scan with Malwarebytes.

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