Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this.

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  rozalis,

  You will have to ask Adobe, via a cat (simply click the still need help button immediately), on the Adobe page

  Creative cloud support (all Creative Cloud customer service issues).

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  Serial number and activation support (non - CC),

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Adobe ID and recording supports (non - CC),

  http://helpx.Adobe.com/x-productkb/global/service-C1.html

  or phone Adobe Support (only CC2014/CC/CC 2015, see different working hours according to the country).

  http://helpx.Adobe.com/Adobe-Connect/Adobe-Connect-phone-numbers.html

• Installed new router wireless; don't know how to change the settings of the printer

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  @jerrymcampbell, sorry you had a problem given that you got a new router.

  You will just need to reconnect the printer to the network again.

  What kind of printer you have?

  Function of the printer, you can access the network settings on the printer, choose the Setup wireless and connect to the new network wizard.

  After that, go to the computer and to update the IP address.

  1. click on Start Menu

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  3 select the HP folder

  4. click on the name of the printer

  5 scroll to the IP ADDRESS UPDATE

• PSE is not recognizing that I have disabled an old computer so that I can add it to a new computer

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  You must contact Adobe Support by chat or phone when you have the serial number and activation problems.  They can help to clear up questions with deactivations as well.

  Here is a link to a page with options to help make contact:

  http://www.Adobe.com/support/download-install/supportinfo/

• My old HP computer died and I have a new Dell and try to re download first of 12 elements. I have my serial number and I am in year 3 on the download period. I don't know how to start?

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  As I know there is no such thing as a limit of three years on the download.  You can use either link below...

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  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
                                 
  Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

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  Click Start, type services.msc

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  Note the error messages if no and include them in your response.

• My cat stepped on my keyboard and my screen is now head down and I don't know how to correct it.

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  Thank you!
  Saada

  Try Ctrl + Alt + arrow keys to change

  Or click on rt on the desktop > resolution > Orientation

• Hi, not long ago, I bought a computer and adobe ac pro 11, the computer broke down, I got a new and I don't know how to download acrobat pro 11 on the new computer.   Help, please.  Thank you.

  Hi, not long ago, I bought a computer and adobe ac pro 11, the computer broke down, I got a new and I don't know how to download acrobat pro 11 on the new computer.   Help, please.  Thank you.

  Available downloadable Setup files:

  • Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
  • Captivate: 8 | 7 | 6 | 5.5, 5 | 1
  • Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
  • Contribute: CS5 | CS4, CS3 | 3,2
  • FrameMaker: 12, 11, 10, 9, 8, 7.2
  • Lightroom: 6| 5.7.1| 5 | 4 | 3
  • Photoshop Elements: 14,13,12,11,10 | 9,8,7 win | 8 mac | 7 mac
  • Premiere Elements: 14,13,12,11,10| 9, 8, 7 win | 8 mac | 7 mac

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• I bought hundreds of dollars of music from iTunes over the past years.  My old computer died.  I have a new computer.  I don't know how to do neither iTunes nor any of the musice on my new computer.  I'm old (70) and cannot

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  Here are the steps:

  • You say that you have a new computer.  I guess that's literally true, and so it has the latest operating system.
  • Open iTunes if you have it on your computer.  If you don't have iTunes, download it from http://www.apple.com/itunes/download
  • Use the iTunes menu to navigate to account > Sign In and sign in with your Apple ID.
  • Go to the iTunes under the "Music" setting store
  • Click on the link 'Buy' on the right side.
  • Go to the "not in my library" tab.
  • From there, you will be able to download all the music you have previously bought in iTunes.

• Just bought a new computer. an old crashed. How can I sync my iphone with the new computer?

  just bought a new computer. an old crashed. How can I sync my iphone with the new computer?

  Original title: sync

  Ask the question in the Apple Forums:
  https://discussions.Apple.com/index.jspa

• I have windows 8 on my lap top. I forgot the administrator password and I need to add a printer.

  I have windows 8 on my lap top.  I don't remember the administrator password, and I need to add a printer.  It won't let me add a printer without the administrator password.  What can I do?   I don't have access to another PC.  I have a USB key.  I am able to connect to the computer as a user, but I can't add devices.  Help, please.  Thank you.

  Hello

  "What to do if you forget your password Windows 8/8.1"

  http://Windows.Microsoft.com/en-us/Windows/what-do-forget-Windows-password#1TC=Windows-8

  If you have forgotten your Windows password, there are several ways to recover or reset:

  • If your PC is on a domain, your system administrator must reset your password.

  • If you use a Microsoft account, you can reset your password online. For more information, see the Web to reset your password page.

  • If you use a local account, use your index of password as a reminder.

  If you've tried these suggestions and still unable to connect:

  • If you have Windows 8.1, you will need to reinstall Windows.

  • If you have Windows RT 8.1, you will need to contact the manufacturer of your PC.

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  Microsoft prohibits any help given in these Forums for you help bypass or "crack" passwords lost or forgotten.

  Here's information from Microsoft, explaining that the policy:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/keeping-passwords-secure-Microsoft-policy-on/39f56ef0-5d68-41AD-9daa-6e6019c25d37

  See you soon.

• Hello. Accidentally, I bought the Adobe Lightroom 6 box set (CD ROM) support when I need to download the application. I opened the package and now can not return it. Is there a way I can be provided with a license so that I can download the software and t

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  Use the serial number located inside the retail box to save the download version

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a way to go to a page to download the Adobe programs if you do not have a disk or drive

• I bought a new iMac, and now I don't know how to re-download/switch the photoshop Lightroom (1 year contract) - MONTHLY PAY - I bought this machine. Help, please?

  I bought a new iMac, and now I don't know how to re-download/switch the photoshop Lightroom (1 year contract) - MONTHLY PAY - I bought this machine. Help, please?

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• How and in which files that I can combine my computer policy in the html for my captivate project file? I know that I need to make changes on the css, HTML, and I need to add fonts to a folder, but do not know where please help

  How and in which files that I can combine my computer policy in the html for my captivate project file? I know that I need to make changes on the css, HTML, and I need to add fonts to a folder, but do not know where please help

  https://forums.Adobe.com/servlet/JiveServlet/showImage/2-7496573-757050/pastedImage_0.PNG

  This is an image of the files I see

  If the police will not be on the end user's computer, it won't make a difference.

  You should try to include a web font, but you cannot use those during the creation of course, so when you publish or correct fonts you have alignment issues.

• Hello, my computer has been stolen, and now I bought a new.  I can't activate my license in Design on the new computer.  I don't know how deacivate.

  My computer was stolen I don't know how to disable and re-enable my driver's license.

  The email address I used when buying the license has changed as well.

  Could you please try another web browser.