Account blocked Hotmail cannot reset the password

Hello, my son hotmail account has been locked as when he went to get it old, that he had been compromised and that it could not use its password to reset it. Unfortunately, he cannot answer enough information on the form to reset password to confirm the account is his, and so won't let him change it. He can't answer his question because he doesn't remember, it may not send a password recovery to another email that he used is a veteran of my friends that I have disabled now, it doesn't have an x - box live account and it is not send emails to it. Only emails he receives, if any are those of a very few specific games that he has downloaded to receive codes playable. Unfortunately, he cannot even do more. He has only to set up the account for the games.

He wants to reset his password so that he can get the codes for downloads and playable content in the games there.

I have so far chatted with after-sales service that recommended I have contact support using a climbing form. I did and they said they can't help that I had to fill out the password to reset (insult to my intelligence to think that I had not tried) and then contact an online forum since it was "established public moderators Microsoft Account can better address your concern! I read a few threads and yes there is a reference to contact online support so have that filled again, but y at - it other advice out there on how it can reset the password to access his account? Thanks in advance.

There is nothing we can do here, we don't work for Microsoft and do not have access to all accounts and systems.

If you have already tried the password reset functions and cannot verify your account, then the account cannot be unlocked.  It's a good idea to keep your phone number added to your accounts so that they can always check it out by calling you.  Unfortunately, if you have the lead, you're out of options.

Tags: Windows

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