Account has been locked and cannot access messages or retrieve my addresses. Have not received my new password for Microsoft.

Have been locked out of my account for seven days

and cannot access messages or retrieve my addresses.  Cause a lot of stress.  No guard MS saying that they will send me a new password BUYMD.  I've set up account about 14 years and I don't remember my safe Word now.  How can I switch back to my account?  MS wrote they will send my password to the account of spare * address email is removed from the privacy *, but DO NOT.  Is the account I'm stuck on * address email is removed from the privacy * HELP!  Kirsten Ebsen

Hello

To expand a bit on the right information to Debbie C.:

Answers is a peer group supported and unfortunately has no real influence on Hotmail.

HotMail has its own Forums, so you can ask your questions there.

Windows Live Solution Center - HotMail - HotMail Forums Solutions
http://windowslivehelp.com/

Hotmail - Forums
http://windowslivehelp.com/forums.aspx?ProductID=1

Hotmail - Solutions
http://windowslivehelp.com/solutions.aspx?ProductID=1

How to contact Windows Live Hotmail Support
http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htm

Windows Live Hotmail Top issues and Support information
http://support.Microsoft.com/kb/316659/en-us

Error message "your account has been locked" when trying to connect
http://windowslivehelp.com/thread.aspx?ThreadId=77be7d82-a0e9-49c7-b46d-040ec654a9e2

Compromised account - access unauthorized account - how to recover your account
http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41

Hotmail hacked? Take these steps
http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspx

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

Tags: Windows

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