Account info - cannot restore the ipad

I have the task to get an ipad to the customer facing up and running, but all I have is an email address. He was introduced to them by a friend who has used its own data (DOB, etc.) and is now nowhere to be seen so...

I tried to restore the ipad, but every time he tells me that ipads linked to apple (same address) ID so if I have the email address in order to support and to get as much information on the client as possible (no serial etc.) is it possible to have access to the original account and retrieve and running?

TIA

Andy

If the customer has an original proof of purchase (no second hand or used) Apple

or authorized Apple dealer showing the serial number of the iPad, the customer

can take that evidence and the iPad to the Apple the nearest store where staff can

help the customer.

Locking activation is a feature of iOS Security 7 and later versions. Only the AppleID and access code

which was used to open the lock of Activation may remove it. There is no work around for

Lock activation.

Tags: iPad

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