account is not found, name, first name and date of birth, but it is not!

try to allow my sons xbox account after the recent upgrade.  After I have connect and click Yes to give him access he says I need acount.live.com to visit t enter my name, date of birth, but when I visit it and login, my name, first name and date of birth are there.

I'm lost for what to do.
Any ideas?

Hi all

This could be caused if there is no synchronization between the Xbox LIVE account information which are obtained on the LIVE and the information stored locally on your console. Try to remove the profile (delete profile only) and download the album LIVE profile. Here's how:

How to remove Xbox Live profile safely
Before to delete your profile, that you know the user name and password for your Microsoft account that is associated with your profile.

  1. Go to settings, then System.
  2. Select storage.
  3. Select all the devices.
  4. Select Gamer profiles.
  5. Select the gamer tag you want to delete.
  6. Select Remove.
  7. Select delete profile only. This deletes the profile but leaves saved games and achievements.

Clear cache Xbox system
 
  1. Press the Guide button on your controller, go to settingsand select system settings.
  2. Select storage or memory.
  3. Storage device highlight and press is on your controller.
  4. Select clear system Cache.
  5. Clear your cache of Xbox 3 times online system.

Restart your console

Download Xbox Live profile.

  1. Press theGuide Xboxbutton on your controller (large button in the center of your controller X).
  2. Select the option download profile.
  3. Enter the Microsoft account associated with your Xbox LIVE player number.
  4. Enter the password for your Microsoft account.

Let us know in case you need more help.

Tags: Windows

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