Acer Aspire 471 - V5 - 6876 Touchpad has stopped working

Has been working well for a few days then suddly stopped working (no cursor appears and movement does nothing). Keyboard mouse external, fine when it's plugged in works fine.

Rebooted and no change, no events in the log events for material, looks fine in Device Manager. I have not discarded with drivers yet, but it is brand new and worked great for the first 2 days. Tried Fn + F7 in case it has been disabled. It's computer of my mother, and she is a pretty basic user, so it is unlikely that she played with all relevant parameters.

Any ideas? Help?

I have had dealing with this problem for almost a year now.  I developed a small workaround solution that may be useful to others.

If you let the laptop all of the time and the action set to "Do nothing" when you close the lid of the laptop... (breath),

The touchpad seems to have sleep code of its own and will remain in standby state after opening the cover.  It is a design flaw (suspected).  The workaround is to hit CTRL-ESC and use the arrow keys to navigate down to the 'Shut Down', 'Hibernate', 'Log Out', 'Lock', function 'Sleep' in the Start button menu options.   Select 'Sleep' and leave the laptop you're going to sleep.  It must be completely in mode "Eve" in 15 to 20 seconds.  Once it is in a sleep state, press the ESC key and it will wake up upward with the Mouse touchpad functionality restored.

Hope this helps

Tags: Acer

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