Acer aspire 5742 goes from black to a screen that says acer enter startup f2 then back to

My acer aspire 5742 doesn't start correctly, it goes from a black screen to a screen that says acer enter startup f2, then alternates between these two screens.

Right now I have managed to turn it on and I'm in the treatment of support up to an external hardrive.

I rang acer support and they told me I did this install windows 10 (about six months ago) and although he seemed fine, it was corrupting the (motherboard? I think that's what she said). the lady told me that I should restore laptop to factory settings.

Can someone please confirm for me that's what I have to do?

The fact that you were able to start normally after F2 in the bios menu, F9 to re - set the bios to factory default then F10 to save this setting, the default BIOS * strongly * suggest that the bios was losing his in the memory of the specific hard drive that was installed.

Jack E/NJ

Tags: Acer Laptops

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