Acer aspire V5_471PG cd/dvd Player has stopped working
Hello
My portable DVD (Aspire-V5-471PG) acer drive is stopped working, can't load/detect the drive. When I pressed the button, the DVD player will not come out. My warranty until December 2015, how can solve this problem, please help me, thank you very much. ^_^
There is a high probability that it is a hardware problem. As your laptop is still under warranty, we recommend to contact the nearest Acer service center by using the following link for further assistance:
http://us.Acer.com/AC/en/us/content/service
Hope this will help you.
Tags: Acer Laptops
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Application name: wmplayer.exe
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Application timestamp: 4a5dce03
Fault Module name: wmp.dll
Fault Module Version: 11.0.6002.18065
Timestamp of Module error: 4a5de837
Exception code: c0000005
Exception offset: 001ebbee
OS version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Information additional 1: 0 b 09
More information 2: 6e4d7c25afc4250296f8b39df8954e57
3 more information: 0e19
Additional information 4: 79b07001e2b2170f3bf5c0bdcf41c61c
Windows Media Player Network Sharing Service has stopped working
Signature of the problem:
Problem event name: APPCRASH
Application name: wmpnetwk.exe
Application version: 11.0.6001.7000
Application timestamp: 47919370
Fault Module name: wmp.dll
Fault Module Version: 11.0.6002.18065
Timestamp of Module error: 4a5de837
Exception code: c0000005
Exception offset: 00259b 38
OS version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional information 1: 65ce
More information 2: f3639ff676d879619c14ca889d32cd4c
Information additional 3:9792
Additional information 4: 137aaa9fce82e760bb8dec1aeefbbef9
Thanks to all those who are able to provide information to resolve this problem.
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My husband told me that he has always had difficulty to play the DVD on WMP. I discovered that it would not play because there was a problem with the audio. I couldn't find the solution to this problem. However, we were able to play, burn and rip CDs until what we downloaded Windows SP2 for Vista Home Basic (32 bit), two days ago. Since then, we have not been able to open the app, and the WMP network sharing Service. I tried to run the Setup program, but it is said that there is a newer version of WMP and it will not replace or repair. I wanted to see if I could find a solution to this problem without having to resort to reinstalling Vista or restore to an earlier point. I also noticed that when the WMP application has been updated July 15 to the new version below, there were times this video Web sites would not play and we would have to restart the computer so that we can read them. More information on apps not working do not are below:
Windows Media Player has stopped working
Signature of the problem:
Problem event name: APPCRASH
Application name: wmplayer.exe
Application version: 11.0.6002.18065
Application timestamp: 4a5dce03
Fault Module name: wmp.dll
Fault Module Version: 11.0.6002.18065
Timestamp of Module error: 4a5de837
Exception code: c0000005
Exception offset: 001ebbee
OS version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Information additional 1: 0 b 09
More information 2: 6e4d7c25afc4250296f8b39df8954e57
3 more information: 0e19
Additional information 4: 79b07001e2b2170f3bf5c0bdcf41c61c
Windows Media Player Network Sharing Service has stopped working
Signature of the problem:
Problem event name: APPCRASH
Application name: wmpnetwk.exe
Application version: 11.0.6001.7000
Application timestamp: 47919370
Fault Module name: wmp.dll
Fault Module Version: 11.0.6002.18065
Timestamp of Module error: 4a5de837
Exception code: c0000005
Exception offset: 00259b 38
OS version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional information 1: 65ce
More information 2: f3639ff676d879619c14ca889d32cd4c
Information additional 3:9792
Additional information 4: 137aaa9fce82e760bb8dec1aeefbbef9
Thanks to all those who are able to provide information to resolve this problem.
~ Jessica DeGrandi
Jessica DeGrandi, test cela in another profile and let us know your result:
Create a new user profile:
Follow these steps to create a new account, we can test:
- Open user accounts by clicking the Start button, clicking Control Panel, clicking user accounts and family safety, then clicking on user accounts.
- Click on manage another account. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
- Click on create a new account.
- Type the name you want to assign to the user account, choose the type of administrator account on the computer, and then click on create an account.
- Log out and log in to the new account.
- Test the Windows Media Player.
(To remove the test profile follow the steps above and choose to remove the account from the user accounts).
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