ACPI/HPQ0004 driver for HP Pavilion g6-2238dx 64-bit Win Pro 8.1

I upgraded from Windows 8 to 8.1 with Windows Update without problems or missing drivers.

Later, I bought and downloaded Windows Pro 8.1 and burned the BONES on a DVD.  I have deleted all previous partitions and run the long version of the format of the hard drive.  Then I managed to do a clean installation of Windows Pro 8.1.  I had to reinstall drivers since the contents of the folder in C:\SWSetup saved from the previous operating system.

I was not able to find the missing driver for hardware ID:

* HPQ0004

Thanks in advance for any assistance with a link/info for the driver!


Greetings, BH,

Thank you for your time and your help.  However, this link to sp63786 would not install.  But your mention of HP 3D DriveGuard software installation was the key to me finding the right software/drivers.

As I mentioned in my request for help, I tried again in the C:/SWSetup folder saved before reformatting the C drive.  I found the good HP 3D DriveGuard software in the subfolder "sp58423".  This installed perfectly and eliminated the unknown device message seen in Device Manager.  It is the solution.  For anyone buying Professional 8.1 Windows to install on a computer with Windows 8 or 8.1 pre-installed, let me point out to save C:/SWSetup and all of its subfolders.

Thank you to put me on the right track to find my solution with HP 3D DriveGuard software!

Best regards


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