Acquiring network address number

One of my users has a HP Pavilion notebook dv6000, XP Media Center Edition, SP3, MS updates to date.   I cleaned the system of viruses, malware, spyware, adware are about 2 weeks and everything worked great - fast and efficient.

the problem is:
Users used the home laptop to connect to internet through their company of cable using DHCP, and the laptop had been works correctly after I had cleaned up two weeks ago. the user he brought him back to the office and said that it does not connect to the internet.  I plugged the laptop in the network of companies and of course, it does not connect to the network.  After running all software malware/virus/spyware/adware to see if something prevented the connection, and they came up with zippo.
because the laptop is set up for DHCP I thought I'll try static IP and it worked.  I was able to connect to the internet, surfing etc.  I went back to DHCP and still get to acquire network address and does not connect to the internet.

Any ideas as to why it does not connect via DHCP.  All my computers at the office work properly on DHCP.  It's just the laptop which is seen the question... in our office and his home.

some added info:
I was told that his son installed Skype on the laptop after that I had cleaned the computer a couple of weeks.  It is the only software that has been installed on the laptop on but the laptop was working fine, after that he installed Skype.  Just for ha - ha's, I uninstalled Skype and usefulness of the tool bar to see if the connection to the internet would work with DHCP, but it has no effect.

There is a wireless adapter to the laptop I have turn off and tried to get on the internet using DHCP, no luck.

First of all, make sure that your DHCP Service is running:

Start-> Run-> "services.msc".

Then, look for the line "DHCP Client" and ensure that its status is "started" and Startup Type is "automatic".  Double-click it to change.

Second, make sure that there is no firewall blocking port 67 or 68 for DHCP.

Thirdly, try to reset your IP stack:

"How to reset the Protocol Internet (TCP/IP)"
 http://support.Microsoft.com/kb/299357 >

Finally, try one of the following repair programs:
LSPFix:
  http://www.cexx.org/LSPFix.htm >
WinsockxpFix:
  http://www.SnapFiles.com/get/winsockxpfix.html >

Hope this helps,
JW

Tags: Windows

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