Acrobat Connect Pro - Email and alias

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• Acrobat Connect Pro 9 and IE 9 cannot open the snap

  I was working with a client, have Adobe Connect 9, they used IE 9 and were not able to access any other web browser. I had provided them with the download link for the add-in, and they said that their IT person had installed.

  When I gave them the rights to share the screen, they choose share screen but never had a pop-up window asking them if they wanted to choose an Application or their office. While they could not share the screen. We tried to end the session and logging back on still no luck.

  Is this a known issue?

  Where we have something wrong?

  What is the solution?

  Thanks in advance.

  Hi Anita,.

  > When I gave them the rights to share the screen, they choose to share screen, but never had a pop-up window asking them if they wanted to choose an Application or their office

  do you mean dialog modal addin to select the sharing option does not come or addin does not open in your machine.

  For the snap is not open:

  (a) are there any flash dialogue returns to launch the installation of the addin? If so, it is an error during the installation to come add-in.

  (b) you can also consult is the add-in is installed in the installation directory: C:\Users\\AppData\Roaming\Macromedia\Flash Player\ \bin\adobeconnectaddin www.macromedia.com

  (c) you must make sure no config have been installed on the client machien.location to see if there is any present mms.cfg: for 32-bit machines: "C:\Windows\System32\Macromed\Flash" for 64-bit: "C:\Windows\SysWOW64\Macromed\Flash.

  Please share above information so that we can review this.

  I'm also using adobeconnectaddin and you see do not any problem with IE 9.

  probably the above information to address the issue.

  Thanks

  Nikhil

• Get audio in Adobe Presenter presentation to play once I have download on Acrobat Connect Pro

  I have an Adobe Presenter presentation with audio.  I did not publish it through Captivate I went directly to Acrobat Connect Pro tp and he shot straight in the "CONTENT" section.  When I do that I have NOT ger the audio to come with her.

  What should I do?

  When I publish Captivate audio going in Adobe Connect however when I run the lesson of Captivate session he asked an Adobe Connect ID and the password.  We do not want that.

  Any suggestions?

  I think you may have a few things going on here.

  When you publish the presenter there is no audio data. Have you checked that the quality setting (settings > presentation > quality) which edition for Adobe Connect Pro has no box "Publish Audio" unchecked?

  You say that you get audio when published through Captivate. You have two versions of this presentation, presenter and the other in Captivate? I ask because the project files transfer between tools.

  When asked himself a login ID and PW, it is likely, because the presentation is not set to be publicly visible. Find the Captivate presentation on the login server, set permissions. If necessary click on the Customize button (this will show if the content is defined to have the same permissions as the folder they are in) and then set the option Allow public look at a Yes.

  

• In the case I buy Adobe Acrobat Connect Pro and want to set up a meeting with my students... They need to buy Adobe Connect for virtual classrooms?

  In the case I buy Adobe Acrobat Connect Pro and want to set up a meeting with my students... They need to buy Adobe Connect for virtual classrooms?

  No, they haven't needed to purchase Adobe Acrobat Connect Pro license if they use a room of yours.

• Acrobat Connect Pro and LMS

  Hello

  I'm trying to get information about the LMS online Adobe solution.

  I think that it incorporates Acrobat Connect Pro.  I would like to know the average price per user with the course that I create in Adobe Captivate 8.

  Also, I need some very strong and statistical report options right "out of the box.

  Any information is greatly appreciated.

  Thank you very much!

  dubgee,

  Licesning and price is not a discussion forum. I would be happy to speak with you off-forum if you wish. You can reach me at the jorma [at] realeyesconnect.com and I will guide you with happiness the license for Connect options and we have a price for what will suit you better. If it helps, here is a reference that we have implemented on the granting of licenses available for Adobe Acrobat Connect Pro, Setting the Record Straight on Adobe Connect Licensing | RealEyes Media.

• Trying to connect to Acrobat Connect Pro and the message that your account has expired.

  Trying to connect to Acrobat Connect Pro and the message that your account has expired.

  Hello

  The duration of your account must have expired. You can contact the Adobe Connect Support to extend the life of your account.

  Thank you

  Sameer Puri

• Acrobat Connect Pro and GoToMeeting new, HD

  We use the Microsoft Live Meeting platform for about 2 years and wanted to upgrade to a HD platform... just heard talk of GTM HD on the TWIT MacBreak Weekly podcast and did not know if we go to Acrobat Connect Pro... is there a comparable option HD available or is it coming? Leo

  Hi Leo - also note, HDfaces is done only 640x480p resolution by webcam feed (and limited to 6 total webcams).  In addition, if you are looking for a training or large meeting/Webinar solution, HDFaces is available for GoToMeeting and GoToWebinar or GoToTraining.  Acrobat Connect Pro supports video 640x480p for online seminars, training and web meetings.  Today, Adobe Acrobat Connect Pro offers also several extensions to enable HD video in the meeting environment, such as the Podium HD pod (see Adobe Connect Extensions page here - http://www.adobe.com/products/adobeconnect/extend.html) and the integration of Vidyo.

• Acrobat Connect Pro VOIP, Skype and rooms

  Hello

  I have Acrobat Connect Pro not having again, I used the trial version. I would like to ask the following questions:

  1 - How VOIP of Adobe Connect compares to Skype?

  2. in a scenario of chat room (using Adobe Acrobat Connect Pro) I guess you should use Adobe Connect VOIP? What failover options you have? I mean you can listen to individual rooms or must you listen to all of the rooms at the same time? Can you only allow some rooms you (the host) hear speak (you can talk to a closed room) while you listen all rooms (say three rooms or more)?

  Thank you for any advise you can offer me.

  Rob.

  Okay, when you create a chat room we can assign students to a room or you get AC (Adobe Connect) to assign automatically learns. The classes are then displayed in a pod. A simple clicks on the name of the class that you want to enter, then you can interact with learners there. If you want to display another class, you just go to the classroom.

• Acrobat Connect Pro

  The company I work for uses Acrobat Connect Pro. There are many features that are lacking in Acrobat Connect Pro that are present in the first Captivate. Having said that there is a system LMS in Adobe Captivate that is how can you integrate Captivate with Acrobat Connect Pro. How can we leverage the best of both worlds?

  Hello

  Thanks for the detailed information.

  One of the biggest piece that Adobe Connect provides is its virtual classroom feature. Further, first Captivate integration with Adobe Connect VC as you open VC session within first and follow the details of the user to the first. First gives you a medium during installation and much more.

  We already support the scenario of users who leave the system and new users, the Assembly system. Master permit is on per-seat basis. Once the learner leaves the system, its county seat is available again and you can register a new user for the same seat. So you can re - use your seats bought several times. (Note that a user once off bonus LMS may not return to the system. Restrict ourselves to avoid false practices)

  For any other questions, you can send us an email at [email protected] and the appropriate team will help you solve your questions.

  Concerning

  Mukul

• When will it be released ACROBAT Connect Pro 9.5?

  We have installed ACROBAT Connect Pro 9.3 and several vulnerabilities have been found, one of them is regarding the version of Tomcat v. 7.0.34 version. We need version of Tomcat c. 7.0.57 or higher. ACROBAT Connect Pro 9.5 has Tomcat version 8.0.26.

  Acrobat Connect Pro 9.5 was released October 15, 2015, Adobe Connect Help | Acrobat Connect Pro 9.5 Release Notes. 9.5.2 was released February 11, 2016, Adobe Connect 9.5.2 Release Notes

• Snap-in Acrobat Connect Pro software component crashing with screen-share

  Hi all

  I was wondering if anyone would be able to help me with a problem I have with my Adobe Connect Add-In.

  I have a relatively old macbook with Mac OS x version installed 10.6.8, along with version 9 of Adobe Connect Add-in. It seemed to install correctly and meetings work very well. Everything goes well until I try to screen-sharing, time whereby it crashes regularly, giving me a box that tells me that the application has stop working. I even tried to uninstall and reinstall with the same result.
  Is it because I have an older OS? Has anyone else had this problem with only the screen sharing? Also, is there anywhere I can test my screen sharing capabilities except when I'm in a meeting, similar to how Skype has a contact, you can call to test your connection?

  If you could help point me in the right direction with this question, I would be very grateful. Please let me know if there is additional information, that I do not forget to share!

  Hello allisonc85780560,

  Connect addin is not supported on MAC OS X 10.6.8

  Here is a link to the datasheet where you can see that you need to have MAC OS X 10.8 or above.

  Acrobat Connect Pro data sheet

  And to your second query on another way to test your abilities to screen sharing, you have access to the meeting and then share your screen. You can share your screen, even if you are the only participant in the meeting with the host or the presenter level permissions and check the features with the function that allows to the Adobe Acrobat Connect Pro for screen sharing.

• Is it possible to buy Adobe Acrobat Connect Pro for months? (not annual plan)

  I'm sometimes interested use Acrobat Connect Pro. I would like to buy only to use two or three times in the year. Is it possible to buy a month?

  Thank you

  Monthly plans are available at Intercall, online meeting Plans and price | Web conferencing price Plans

• What is the best way for us to buy Adobe Acrobat Connect Pro?

  We currently use the creative cloud and want to use Acrobat Connect Pro to our Webinars. Is Adobe Connect, a part of the creative cloud or package package that we can choose which includes Adobe Connect?

  Hello

  Please see buying guide for conferences web solutions | Acrobat Connect Pro

  Kind regards

  Sheena

• Using Adobe Presenter will not solve the problem of police when I use Acrobat Connect Pro?

  So my fonts in my PowerPoint presentation are not preserved when I use Acrobat Connect Pro (as it is not one of the Adobe fonts). I saw that a member of staff said that thanks to Adobe Presenter it should solve this problem, so if I buy Adobe Presenter and use it on my presentation it will preserve my fonts and also my animations/transitions, etc? Thanks in advance

  It should be. The problem is that when you load a PPT (X) at Adobe Connect it converts to a Presenter presentation. However, it can use only the fonts on the server, which is the basic MS fonts. Publishing locally with the presenter should allow you to use the fonts you have on your computer, so this issue. Your animations and transitions must also be preserved, but you will have your animations sur-Cliquer for control when they are placed in Presenter.

• Acrobat Connect Pro does not. Get white screen of death.

  When I log in, I get a blank screen of white (below). It started yesterday. Never had a problem before. Past on all browsers on multiple computers. Any ideas?

  

  Reach out using Adobe and see if there is something to do. Acrobat Connect Pro Support

  Are you redirected after you connect?