Acrobat DC crashes continuously and uninstall is not available. How can I fix?
I recently built a new system on my Mac Pro with OSX 10.10.3. I reinstalled all my creative cloud apps, which includes Acrobat DC. Acrobat continually crashes after a few minutes of use. The message says:
Please uninstall and reinstall the product.
If this problem persists, please contact Adobe technical support help and mention the error code displayed at the bottom of this screen.
Error: 1
BUT I can not uninstall the creative cloud. I get this message.
I think that my best option is to use the Adobe App Cleaner tool, but I would ask here first of all thought. I searched the forum and found this problem reported by others, but haven't seen the answers.
It's a good thing my old system is still intact on another drive. I'd be in serious trouble do not have access to Acrobat.
Hi Theresa,
Please contact our technical support team, follow this link Contact Customer Care, sign in using your Adobe click identification code on the "still need help? Contact us"button to initiate a chat or call.
Kind regards
Nicos
Tags: Acrobat
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