Acrobat has a floating white box on top of the home screen?

I updated my computer and restarted yesterday and subsequently, I open Adobe Acrobat and a white floating box appears on my home screen and won't let me close it or access the preferences. I have to force to leave acrobat to even make it disappear. Anyone else having this problem and have you set? I have attached a screenshot. Thanks for any help!Screen Shot 2015-10-22 at 9.32.32 AM.png

Hi Purfx12 (Katie),

Sorry to hear about your problem. Can you please help us isolate the cause by answering the following:

1. have you updated your Acrobat directly after July (and before October)? This problem has been reported in general during the last update was applied directly on top of the version of July.

2. do you have Acrobat installed/updated through creative cloud for Mac?

For the moment, please try with the "Esc" key once you see this dialog box. In which case the dialog box remains, try the 'Enter' key, then press "Esc". This should remove the box for good. It is only a moment of dialogue and it does not disturb the operation of your product later.

If, however, it does not solve your problem, please do not hesitate to reply on the thread. In this case, we may have to dig a little deeper into the problem.

If this does not work, please check this thread as answer while others facing similar problems can solve this problem.

Thank you

Mustapha Dewan

Adobe Systems

Tags: Acrobat

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