Acrobat Pro DC will not install error 1316 account already exists

We cannot uninstall Acrobat Pro 11, it will not update to 11.0.07 - so we tried to install Acrobat Pro DC - let it uninstall the previous version and get error 1316 - we get the same error when we try to add/remove Pro 11.

I would like to create an account to premium support, but everyone can not contact support!  We were going in circles.

Sackrc

Have you tried to use the Acrobat cleanup tool?

http://labs.Adobe.com/downloads/acrobatcleaner.html

Tags: Acrobat

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