ACS 5.3 - change device group or location error

I am trying to move a device from the default location to a subgroup and get the following message when I try (be it with IE or Firefox)

This failure has occurred: Index: 0, size: 0. your changes have not been saved. Click OK to return to the list page.

It also gives me the same error if I try to change the default device for a subgroup. I don't know that I could do before. The construction of the ACS is (installing VMWARE):

Deploying applications engine Cisco OS version: 1.2
ADE-OS Build Version: 1.2.0.228
ADE-OS System Architecture: i386

Copyright (c) 2005-2009 by Cisco Systems, Inc.
All rights reserved.
HostName: ACS1

Version information for the installed applications
---------------------------------------------

Cisco ACS VERSION INFORMATION
-----------------------------
Version: 5.3.0.40
The identifier for the internal version: B.839

I'm he suspect a problem reading/writing with the database or a corruption of the database. Can someone enlighten me on how to fix it please?

I stopped and started the acs application via the console application status and see the acs has this to say about himself.

ACS1 / admin # display the status of the acs application

Role of the ACS: PRIMARY

Process of database ' ' running
'Management' running process
'Runtime' running process
"View-database" running process
"View-jobmanager' running process
"View-alertmanager' running process
"Notice-collector' running process
"View-logprocessor' running process

Mel

Does this happen to small number of network devices or the entire

If the former, then I found the following CDETS

CSCtw59271    Corruption of device random network after upgrade of ACS 5.2 to 5.3

Which includes the following workaround solution

Symptom 1: Remove and re-add the AAA client

Symptom 2: changing the secret shared GANYMEDE + of the network device, enter the same key again and save the network device.

> Use when GANYMEDE + has been used

There are a few important fixes related to the upgrade of issues in patch 5 and later versions for ACS 5.3. While they didn't wear on NDs, I recommend not to install this patch

Tags: Cisco Security

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