activation key for the product during the victory 8.1 update

I use HP ENVY m6 recently the hard drive had crashed. so I ordered for a recovery of hp and I put it and win8 installed. When I switch to 8.1 it ask for the product key. It shows that "this product key isn't not work.you might need to contact the store or company, that you have purchased from windows or you can buy a new key from microsoft"

Hi @kalyanCN ,

Welcome to the HP Forums!

It is a wonderful place to find answers and ideas!

You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

I understand that your hard drive has crashed and you have ordered a recovery kit.  You did the recovery of Windows 8 and have now updated for Windows 8.1 but have a problem with activation.  Here is a link to Activate Product Windows 8 to help you solve this problem.

If you still encounter a problem with the activation, I suggest that you contact HP support for help.

Please contact our technical support at 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get a number of assistance for your region.

World wide phone holder

Good luck!

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