Adapter MacBook explode

Hello

I use Macbook Pro retina 15 inch OS X El Capitan 10.11.4,

I got my adapter (charger) explode in only 4 months use while charging. T.T

Fortunately he has no impact for the macbook, but now the adapter die completely and not can not use at all...

1. can I claim the adapter for the new apple Store? I got applecare as protection.

2. can I apply for the card in the apple store different than the store where I buy the mac at the first time?

3. I need contact apple and get an agreed statement of claim to the store?

4 how long it takes to I can get the card fine?

3 that the reason that the adapter can blow up like that? is it because the volt electricity? or because I'm rolled wire during charging?

Please help me...

Thank you

Thea

theaBKK wrote:

Hello

I use Macbook Pro retina 15 inch OS X El Capitan 10.11.4,

I got my adapter (charger) explode in only 4 months use while charging. T.T

Fortunately he has no impact for the macbook, but now the adapter die completely and not can not use at all...

1. can I claim the adapter for the new apple Store? I got applecare as protection.

Yes

2. can I apply for the card in the apple store different than the store where I buy the mac at the first time?

Yes

3. I need contact apple and get an agreed statement of claim to the store?

Chat with them online first - they may be able to give you a list of what is needed

4 how long it takes to I can get the card fine?

Depends on if they have in stock or order it

3 that the reason that the adapter can blow up like that? is it because the volt electricity? or because I'm rolled wire during charging?

Not sure

Please help me...

Thank you

Thea

Tags: Notebooks

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