Add/Remove components error and DVD driver error: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)

Original title: Add/Remove components error and DVD driver error

Yesterday, I removed several components of windows to attempt to clean my cpu. After the reboot, I noticed that my DVD drive disappeared. I tried to update the driver but told me I have the most updated version, I uninstalled and reinstalled the drive, but I still get the same error. Under Driver Details, it shows that I have a lot of drivers for my Phillips DVD player. However, the status of the device is the following: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) Click Troubleshoot to start the troubleshooter for this device. I've done the troubleshooting, and the two options has not fixed the problem.

Then I tried to add windows components that I removed, thinking maybe that was the problem. However, when I try to add them, I get an error message that says: 'Setup cannot copy the file zClientm.ex_' it shows the location of this file as being in windows/i386, and of course, the file is located in this folder. So when I go to browse to locate the file, I find and click on it to open it, but I keep getting the same error message that the file is not found and Setup cannot continue.

I realize that this problem seems very rare and weird, but any help at all would be appreciated. Thank you.

Hello
 
 
Code 39: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)
Explanation of error codes generated by the Device Manager in Windows XP Professional http://support.Microsoft.com/kb/310123
 
 
Method 1.
Microsoft Automated Troubleshooting Services scans your computer and detects that the root causes of common problems, then automatically solves the problems that he finds and offers additional resources if the problem is not resolved. Click run now in the article below.
Your CD or DVD drive cannot read or write media
http://support.Microsoft.com/GP/cd_dvd_drive_problems
 
 
Method 2.
Also, try the methods listed in the section below and check.
Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.Microsoft.com/kb/982116
 
 
I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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