Administrator accounts still exist, but do not appear in the list of users or on the Welcome screen.

Hello

A week or two ago, the non-administrator user account icons disappeared from the Welcome screen in Windows XP (32-bit home edition).  Also do they not appear on the list of user accounts.  However, their directories of files remain on the hard disk in Documents and Settings.  They can connect via CTRL ALT DEL x 2, but that's all.  If I try to recreate the accounts, returns the message "account already exists."  I searched the web for ages and many similar symptoms, but none reported patches work.  Any ideas please?
Thank you very much.

Matthew,

In light of the where you are, my next step would be to treat these users hidden like 'corrupt profiles' and try one of the several approaches that cover profiles corrupted.  The General method to recover a damaged profile is to create a new user and move all data of the corrupted user profile which has been created.  Once this was accomplished, the corrupted profile can be deleted from the system as well as the user name.  Follow the procedures described in either of the following items:

"How to recover damaged Windows XP user profile"
  <>http://support.Microsoft.com/kb/555473 >

"How to copy data from a corrupted to a new profile in Windows XP user profile"
  <>http://support.Microsoft.com/kb/811151 >

If you use Outlook Express for e-mail, make sure that you also have to follow the instructions here:
"OLEXP: how to back up the address book Outlook Express and mail records.
  <>http://support.Microsoft.com/kb/188854 >

HTH,
JW

Tags: Windows

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