Adobe Acrobat DC has stopped working
New to Acrobat WAA DC, but recently installed the latest version and have problems with printing PDF amd, sometimes just to open a PDF file.
The program hangs and gives an error indicating "Adobe Acrobat DC has stopped working".
This program is installed on the system win8.1/64 bit and worked very well until all of a sudden, that it started. Now, it happens almost every time.
What suggestions are there to solve this problem.
Hi Steve,.
Please try to fix the installation under the Help menu, help-> repair the Installation.
I would like to know if there is an improvement.
Kind regards
Nicos
Tags: Acrobat
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"Adobe Acrobat DC has stopped working" shortly after I open the program without doing anything
Recently I bought Adobe Acrobat DC and installed on my machine. However, it's very weird: whenever I open the program, just in a few seconds a Windows System Message will appear "Adobe Acrobat DC has stopped working".
I tried to uninstall and install all programs PDF on my PC several times (including your Acrobat & reader DC as well as other like Foxit Reader PDF viewers), but the problem persists.
I also tried the "repair install" under the two menu 'Help' so that in the Control Panel, but did not work as well.
Could I get a response? Don't want to lose my subscription each month.
My PC is Windows 7 Service Pack 1. It is 64-bit.
Hi Omegaman22,
Try this: -.
1. do you have the preview pane enabled in file Explorer? If so, you can temporarily disable it to see if the problem goes away? On Windows 8, in Explorer, go to the view tab, and if you press the button "Preview Pane", UN-press it. On Windows 7, upwards to the right (to the left of the help icon) there is a button "show preview pane." UN-press it.
2. ensure that the following directories exist on your machine. If this isn't the case, please create them:
C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro
C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr
Replace USERNAME with your username.
Is - do this 1 or 2 to solve this problem?
Kind regards
Nicos
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Adobe Acrobat XI has stopped working
I just installed Adobe Acrobat XI Standard on a 32-bit Windows 7 computer and when I go to start it, I get in a box of Adobe's Acrobat - Adobe Acrobat has stopped working.
Any suggestions?
The details of the problem are
Signature of the problem:
Problem event name: BEX
Application name: Acrobat.exe
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Application timestamp: 505fd1ce
Fault Module name: amtlib.dll
Fault Module Version: 6.2.0.42
Timestamp of Module error: 5034a4c4
Exception offset: 0013c 029
Exception code: c0000417
Exception data: 00000000
OS version: 6.1.7601.2.1.0.256.4
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Additional information 1: 5e58
More information 2: 5e58e259699bb62ce3ad263e212efdc8
Additional information 3: de53
Additional information 4: de534c69301cf9ea61d38c9eddedd316
Hi grinolot,
This seems to be allowed the problem to me.
Please, try the following steps and let me know if this helped:
Delete all the files in the following folders:
C:\PrgroamData\Adobe\SLStore
C:\Program Files (x 86) \Common Files\Adobe\SLCache
And delete all the files in the folder following except cache.db
C:\Program Files (x 86) \Common Files\Adobe\ Adobe PCD
Then launch Acrobat, accept EULA and re-enter the serial number.
Kind regards
Rave
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Hello.
I'm enable to launch my CC of Muse Acrobat after I updated 2014.3 for 2015, its says adobe cc muse has stopped working.
Can you please help me on this problem.
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Replied to your previous post on the same topic.
Thank you
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Photoshop CC 2015 (Norwegian version) will not start. The following message: Adobe Photoshop CC has stopped working. A problem caused the program stopped fungeresom correctly. The program will be closed and you will be notified if a solution is available.
reset your preferences-
Acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
Adobe media encoder: https://forums.adobe.com/thread/1713540
Legacy: http://helpx.adobe.com/after-effects/using/preferences.html
Bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html
Dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
InDesign: https://forums.adobe.com/thread/526990
Lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
Muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
Photoshop: https://forums.adobe.com/thread/375776
Photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
elements of first: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
If that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall
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Adobe photoshop cc2015 has stopped working a problem caused the program blocking work properly I am using windows 7
reset your preferences-
Acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w .html
Adobe media encoder: https://forums.adobe.com/thread/1713540
Legacy: http://helpx.adobe.com/after-effects/using/preferences.html
Bridge: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html
Dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
Flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
Illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
InDesign: https://forums.adobe.com/thread/526990
Lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
Muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
Photoshop: https://forums.adobe.com/thread/375776
Photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
elements of first: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements .html
First pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
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Acrobat Distiller has stopped working
I dug in a few other posts on this, but nobody seems to have an answer.
My program drive died on me a few days ago, and I had to restore it from an image, that image was only a week old, obsolete if not exactly. Now, my computer is constantly telling me that "Acrobat Distiller has stopped working".
I uninstalled and reinstalled Acrobat Pro a couple of times, but that did not help.
Win7Pro 64-bit
Subscriber Adobe CC; most recent version of Acrobat XI Pro installed. Seems to occur at random times - I don't mean to print a PDF file or anything like that. I have Outlook 2010 open most of the time, with the installed PDF extensions.
Signature of the problem:
Problem event name: APPCRASH
Application name: AcroDist.exe
Application version: 11.0.0.379
Application timestamp: 505fc6ef
Fault Module name: AcroDistDLL.dll
Fault Module Version: 11.0.0.379
Timestamp of Module error: 505fc6e9
Exception code: c0000005
Exception offset: 002c4f6b
OS version: 6.1.7601.2.1.0.256.48
Locale ID: 4105
Additional information 1: 0a9e
More information 2: 0a9e372d3b4ad19135b953a78882e789
Additional information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789
No Distiller Server, please try Acrobat: forum creation & Editing.
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Adobe Download Manager has stopped working. This is the message I get
I still use google chrome with my Windows Vista PC. Usually plugin chrome automatically updates the latest version of adobe flash player. Sites, I will say that I have to update and head for the download of adobe. I deselect Mccaffee and then try to download. I have to Save it and then click on run, etc., but the installation stops with a message that "Adobe Download Manager has stopped working" and then another message "I want to report to Microsoft", etc..
I have
tried several times to install but I can't. I called Microsoft and they offered the Adobe phone number. (I always use my webrootsecure but I disabled it once to see if it would help the download/install new update of adobe Flash Player, but that did not work either) I don't have all the cover or subscription from Microsoft at the moment, btw.
(I even know the category in which post this question)
If Chrome Support/updates being arrested was not involved in your original question of Flash Player, that's what I would have advised you to do.
Download and run the Flash Player uninstaller program.
http://helpx.Adobe.com/Flash-Player/KB/uninstall-Flash-Player-Windows.html
Then download and install Flash Player; After unchecking installing Chrome and Google toolbar option:
http://get.Adobe.com/flashplayer/?promoid=BUIGP
If the problem persists, you may want to ask in the Forums of community Flash Player:
http://forums.Adobe.com/community/flashplayer
See you soon.
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flash player Adobe 11.6 has stopped working?
flash player Adobe 11.6 has stopped working?
Hello
This can help you, as the Flash Player software may be damaged:
Download and run the Flash Player uninstaller program.
http://helpx.Adobe.com/Flash-Player/KB/uninstall-Flash-Player-Windows.html
Then download and install Flash Player; After unchecking installing Chrome and Google toolbar option:
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"Adobe Photoshop cc has stopped working" when I click on an adjustment layer
I get this message "Adobe Photoshop CC has stopped working".
I've done everything there is on the help site. Still no luck. Here's what happens:
Photoshop opens and I can work with it. It seems that almost all functions work perfectly, HOWEVER... When I try to access an adjustment layer, say the levels, then Photoshop will stop. Strangely, if I select the black & white adjustment layer, it WORKS? The OTHERS don't.
I also had on the Adobe help forum and can't help and say it could be a flaw in Windows
My system:
Windows 7 Service pack 1
740 NVIDIA graphics card
Avast security
Here are the error codes I got from the event viewer
The failing application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
The failed module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Exception code: 0xc0000005
Offset: 0x000000000613ac34
ID of the process failed: 0xa2c
Start time of application vulnerabilities: 0x01d1528f0f0ee895
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 77c9266d-bebc-11e5-98ce-d43d7ebe3e53
The failing application name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
The failed module name: Photoshop.exe, version: 16.1.1.327, time stamp: 0x5667fb90
Exception code: 0xc000041d
Offset: 0x000000000613ac34
ID of the process failed: 0xa2c
Start time of application vulnerabilities: 0x01d1528f0f0ee895
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 7943d034-bebc-11e5-98ce-d43d7ebe3e53
The modules work perfectly in Safe Mode BUT not when I do a clean reboot.
I also did the following:
Creates a new user
Run FIXIT
SFC/SCANNOW
Uninstalled and re installed Photoshop CC
Uninstalled and re installed Driver Nvidia
Restored to the old NVIDIA driver
Uninstalled all drivers (Wacom tablet & external HD)
There were also times that I could not get into the event viewer (this message appeared "Microsoft Management Console has stopped working")
Let me know if you need more details.
Cheers, Craig
Hi Craig,.
Please provide a detailed account of your question. You, the efforts are very much appreciated!
I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.
a. you did any important changes made to the computer just before the problem occurred?
b. what fixit did you run, when you say "Run FIXIT"?
You have tried most of the linear troubleshooting, it can be concluded that the question could arise also following a conflict of third-party software that impede the performance of Adobe Photoshop CC. To diagnose the problem, I would suggest trying the following methods and check if the problem persists.
Method 1:
It is possible that the application has not been uninstalled properly and have hampered after the new installation. I suggest to try to start the next fixit and then try to install the program Photoshop CC.
The problems that the programs cannot be installed or uninstalled
If the problem persists, try the following method.
Method 2:
The question could also arise due to a conflict of third-party software, so, I would be as you suggest clean boot of the system once and then try to install the program in a boot environment.
Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.
How to perform a clean boot in WindowsIf the problem does not occur in the boot, you can determine which applications and services on the computer is causing this issue.
Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.
Hope this information is useful. Let us know if you need more help, we will be happy to help you.
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Error "Adobe Photoshop Lightroom has stopped working" how to open Lightroom?
I just reset my pc following the failure of Windows 10. I reinstalled all my programs downloaded, including Lightroom.
When I try to open Lightroom, the following message shows on the screen;
"Adobe Photoshop Lightroom has stopped working. A problem caused the blocking of the program works correctly.
Windows will close the program and notify you if a solution is available.
IV ' e tried UN installing and download it again, but I still get the same message.
You must disable the GPU in the Lightroom preferences.
Open Control Panel > go to Device Manager > look under the graphics card for the graphic card > right click and disable.
Now,.
Open Lightroom
Go to Lightroom preferences in the Edit menu
Click the performance tab
Deselect the graphics processor
Restart Lightroom
Open and check if it works fine, then go back to Device Manager and activate the graphic processor.
Let us know if that helps.
Kind regards
Mohit
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"Adobe Photoshop CC has stopped working" when you access adjustments
I get this message "Adobe Photoshop CC has stopped working".
I've done everything there is on the help site. Still no luck. Here's what happens:
Photoshop opens and I can work with it. It seems that almost all functions work perfectly, HOWEVER... When I try to access an adjustment layer, say the levels, then Photoshop will stop. Strangely, if I select the black and white adjustment layer, it WORKS? The OTHERS don't.
My system:
Windows 7 Service pack 1
740 NVIDIA graphics card
Let me know if you need more details.
Cheers, Craig
Since you get an 0xc0000005 error code, you can deal with some Windows system files to address faulty. A lot of Photoshop depends on the use of the existing Windows files to work. It could be that the files requiring these specific adjustments are missing or damaged. Try to run a repair of Windows system (using the SFC Scannow command) or follow the instructions here to reinstall the necessary files: How to remove and reinstall Microsoft Visual C++ Runtime Libraries. AutoCAD | Autodesk Knowledge Network
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Just downloaded Lightroom 6. When I open it, I get the following message: Adobe Photoshop Lightroom has stopped working. A problem caused the blocking of the program works correctly. Windows will close the program and notify you if a solution is available.
I am running windows 8.
Extremely frustrated that I dropped $ 150 and it doesn't work!
I understand your concern.
Please restart your machine in safe mode by pressing the F8 key during the restart and launch Lightroom in this mode.
If it works well, go to Lightroom preferences > Performance > uncheck "use the graphics processor.
and restart your machine normally after that.
In addition, you can consult this article because the question is clearly due to the graphics card drivers.
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"Adobe Photoshop Lightroom has stopped working" on the new installation.
Just loaded LR v 6.0 of disk. Whenever pop, 'Adobe Photoshop Lightroom has stopped working' window and the only option is to close the program. I use Windows 10 with Intel HD graphics card. I looked at the Lightroom 6 Preferences.AGPREFS file to disable the graphics card, but the file is empty anyway. I also started the Lightroom.exe with administrator rights. I also reinstalled but I still get the same error message no matter what I do. I tried the demo version of CC of LR and Photoshop and wonder if there is some kind of conflict, although I have uninstalled these before implementing the stand-alone version. Please help as worked on it during the day.
It seems that the graphics driver is at the origin of the crash program.
Update the graphics driver.
Regarding the solution please go to the below mentioned location and rename file 'ig7icd64.dll' to 'ig7icd64old.dll'
You will be able to find the fine to C:\WINDOWS\SYSTEM32
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How can I fix "Adobe creative cloud has stopped working" when I opened the DRES?
Please try the following steps.
- Manager of tasks opened gently and then close process and relaunch LR
- Creative Cloud.exe
- Adobe CEF Helper.exe
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4: If this does not work please remove Cloud Creative app.
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3. install Creative Cloud app - https://helpx.adobe.com/creative-cloud/help/install-apps.html
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