Adobe Acrobat stops after a few seconds

Hello

Recently, some of our users are problems where Adobe Acrobat Pro XI (11.0.16) stops after having been open for a few seconds.

OS: Windows 8.1

What I tried:

  • Removal tool including vacuuming (Download Adobe Reader and Acrobat tool - Adobe Labs ) can clean installation
  • Removal and remove manually the remaining records in C:\User\username\appdata\roaming, local and locallow, removing everything related to Adobe acrobat form the HKLM\Software and HKCU\software... then clean install
  • Adobe running with administrator privileges and it runs under a different user account
  • Removing and installing a version previous (11.0.05), which had the same stop to unextected
  • Removed the preferences as described here How to reset preference settings in Acrobat format.  (Note that he had no new folder preferences created after moving the former again and start Acrobat)

So far, I have still no idea why this happens and how to solve it. I hope you can help.

Thank you

Thijs

Hi thijsm96483536 ,

He did up no error message when it stops? If so, please let us know.

Also, please try referring to this link: Acrobat XI hangs at startup

Let us know if that helps.

Concerning
Sarojini

Tags: Acrobat

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