Adobe Acrobat XI has stopped working

I just installed Adobe Acrobat XI Standard on a 32-bit Windows 7 computer and when I go to start it, I get in a box of Adobe's Acrobat - Adobe Acrobat has stopped working.

Any suggestions?

The details of the problem are

Signature of the problem:

Problem event name: BEX

Application name: Acrobat.exe

Application version: 11.0.0.379

Application timestamp: 505fd1ce

Fault Module name: amtlib.dll

Fault Module Version: 6.2.0.42

Timestamp of Module error: 5034a4c4

Exception offset: 0013c 029

Exception code: c0000417

Exception data: 00000000

OS version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional information 1: 5e58

More information 2: 5e58e259699bb62ce3ad263e212efdc8

Additional information 3: de53

Additional information 4: de534c69301cf9ea61d38c9eddedd316

Hi grinolot,

This seems to be allowed the problem to me.

Please, try the following steps and let me know if this helped:

Delete all the files in the following folders:

C:\PrgroamData\Adobe\SLStore

C:\Program Files (x 86) \Common Files\Adobe\SLCache

And delete all the files in the folder following except cache.db

C:\Program Files (x 86) \Common Files\Adobe\ Adobe PCD

Then launch Acrobat, accept EULA and re-enter the serial number.

Kind regards

Rave

Tags: Acrobat

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