Adobe AIR install/uninstall - administrator privileges error message

Hi all

I currently have problems to install the latest version of HTC Sync software. I went down to what is a Windows / Adobe AIR collide. When I open the application HTC Sync, I get this error message "this application requires a version of Adobe AIR, which can not be found", I went to Adobe.com and download the latest version of Adobe AIR... 2.5

When I try to install it I get this error message "an error has occurred during installation.  An error occurred during the installation of Adobe AIR, Installation will not be allowed by your administrator. Please contact your administrator. "I get this message even when I try to uninstall the current version also.

I am the only user on this computer (Windows 7 Home Premium (64 bit)) and I am registered as an administrator.

If you can help I would be VERY greatful! Thank you.

Steve

Hello

Logitech Video (LVPrcSrv.exe) driver is known to cause problems with the installation of the runtime. If the application is loaded, complete the process by selecting it from the Windows Task Manager.

Check with adobe if they have Adobe AIR uninstaller to uninstall.

Or, try this step: (to install Adobe AIR)

(a) make a shortcut of the executable Adobe AIR installer.
(b) right click on the executable, go to properties, click on the "shortcut" tab
(c) in the 'Target' field, add "-Uninstall" (without quotes) at the end of the existing text.
(d) run the file, and Adobe AIR is really uninstalled this time.
(e) now run the original installation file to install the program.

See also:

Troubleshoot installation of AIR

Aziz Nadeem - Microsoft Support

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Tags: Windows

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