Adobe animate CC freezes when I want to change the color or the size of the canvas

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• I had the deparquement cloud testversion and now I want to buy it in the monthly OBA for 59.99 euros. I have an Adobe ID, but when I want to pay the abo it says payment system is not available and it is also the telephone hotline adobe! I really need the

  I had the deparquement cloud testversion and now I want to buy it in the monthly OBA for 59.99 euros. I have an Adobe ID, but when I want to pay the abo it says payment system is not available and it is also the telephone hotline adobe! I really need the software of any emergency! No idea why I can't pay online? That's what he says in tiny letters below: USER_STORE_COUNTRY_MISMATCH?

  Hi Frederic,.

  The country store & the Adobe ID, payment details must be same.

  For tax reasons, it is not possible to change the country associated with an existing Adobe ID. To work around the problem, you can create a new Adobe ID to the e-mail address associated with your existing Adobe ID see the link for instructions:

  Change the country associated with your Adobe ID

  Guinot

• Hello, do not understand, I went to Typekit, Adobe but to Muse when I want to add fonts to write that my account has no access to Typekit

  Hello, do not understandI went to Typekit, Adobe but to Muse when I want to add fonts writing that my account does not have access to the Typekit

  Hello

  You can also view this document for help: Storage Quota and file | CCM

  Concerning

  Harsha

• The problem "your current security settings do not allow this action" when I want to open the swf file in Windows Media Player.

  How to solve the problem when I want to open the swf file in windows media player? There, half year, when I click on a swf file, it could automatically play in Windows Media Player.

  Now when I want to open a SWF with Windows Media Player, it pops up a window "your current security settings do not allow this action".

  How to use watch the video in Windows Media Player swf?

  Hello

  SWF is a file format for multimedia, vector graphics and Action Script in the Adobe Flash environment. Origin with future Wave Software, then transferred to Macromedia and then coming under the control of Adobe, SWF files can contain animations or applets of varying degrees of interactivity and function.

  SWF functions as the dominant vector "animation" on the Web for graphics display format. It can also be used for programs, games by browser commonly, using ActionScript.

  Method 1:

  I suggest open he file in Internet Explorer and check to see if you encounter the same problem.

  Method 2:

  Step 1:

  You can also try reinstalling Flash Player on the system to fix the problem.

  To uninstall a program in Windows 7 refer to the link below

  http://Windows.Microsoft.com/en-in/Windows7/uninstall-or-change-a-program

  Step 2:

  Once you uninstall Flash Player reinstall rear and check to see if you encounter the same issue.
  To download the latest version of Flash player refer to the link below

  http://get.Adobe.com/flashplayer/

  Once you download Flash Player see the link below to install a program downloaded in Windows 7.

  http://Windows.Microsoft.com/en-us/Windows7/install-a-program

• I wanted to install the trial version of indesign creative cloud cc. and sucsessfull. but when I want to run the program it just a massage of error: Error 11. I tried many things on aldready support center, but there is no s

  I wanted to install the trial version of indesign creative cloud cc. and sucsessfull. but when I want to run the program it just a massage of error: Error 11. I tried a lot about aldready support center, but there is no solution. Can you help me?

  Hi Ninat43034799,

  Please uninstall InDesign CC to your machine using the cleaning tool: use of the Adobe Creative Cloud cleaning tool to solve installation problems

  After that, reinstall the product of your creative cloud desktop application.

  Let us know if this was helpful, waiting for your response.

• When I open a pdf file using adobe default to 139% magnification. How to change the system, so it defaults to the actual size

  When I open a pdf file using adobe default to 139% magnification. How to change the system, so it defaults to the actual size

  Hi christian-laup70425339 .

  Please try this step: -.

  Acrobat > edit > Preferences > Page Display > under Default Layout & Zoom, set "Zoom in" on the value of your choice that you want.

  I would like to know if it works.

  Kind regards

  Christian

• I just make the payment for the license, after using the month trial. and when I want to use the programs and said that I must pay. and received e-mail confirmation of payment, that is not what I do

  I just make the payment for the license, after using the month trial. and when I want to use the programs and said that I must pay. and received e-mail confirmation of payment, that is not what I do

  
  

  Please see the links below.

  • Creative Cloud applications unexpectedly back in the test mode. CCM, CS6
  • Applications creative Cloud back in test mode after an update until 2015 for CC

  Also, make sure you use the right adobe ID to log in.

  Hope this will help you.

  Kind regards

  Hervé Khare

• When I want to download the trial version of the CC, creative cloud does not find the file. Always seek

  When I want to download the trial version of the CC, creative cloud does not find the file. Looking, what should I do?

  Hi clemdef,

  Change your browser and try again. Please see the Ko: http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html for download issues.

  You can even try the direct download: http://prodesigntools.com/adobe-cc-direct-download-links.html .

  Please follow the very important instructions before downloading.

  Kind regards

  Romit Sinha

• Firefox crashes when loading websites, freezes when I try to download any file and completely freezes when I try to access the Options menu. Help!

  As he says, I had a difficult time with Firefox lately, and I think that it's corrupted. I tweaked the settings according to the suggestions on this forum and others like him, but they made the problem worse. I've updated to the latest version of the browser that has not helped, and I finally tried the "Reset Firefox" button, which was worse than anything. I lost my custom settings and Add-ons for nothing, the problem persists.

  More frustrating is that it completely crashes whenever I click on tools > Options, so I'm not able to make changes to this new configuration. If I export my favorites safely, I will try to uninstall the browser and re - install an older version of it, but of course it now freezes when I try to export the bookmarks file.

  Thus, apart from trashing it and starting over... any suggestions?

  For the record, it's Firefox 28.0 (do not know what version it was the beginning of the sentence), and the window "On Firefox" said that it is up-to-date. I am running Windows XP.

  Thanks for any help or enlightenment, you might be able to provide.

  Hello

  Some Firefox problems can be solved by performing a clean reinstall. This means that you remove Firefox program files, and then reinstall Firefox. Please follow these steps:

  Note: You can print these steps or consult them in another browser.

  1. Download the latest version of Firefox from http://www.mozilla.org office and save the installer to your computer.
  2. Once the download is complete, close all Firefox Windows (click on quit in the file menu or Firefox).
  3. Remove the Firefox installation folder, which is located in one of these locations, by default:
     • Windows:
       • C:\Program Files\Mozilla Firefox
       • C:\Program Files (x 86) \Mozilla Firefox
     • Mac: Delete Firefox in the Applications folder.
     • Linux: If you have installed Firefox with the distribution-based package manager, you must use the same way to uninstall: see Install Firefox on Linux. If you have downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
     1. Double-click on the downloaded Setup file and go through the steps in the installation wizard.
     2. Once the wizard is completed, click to open Firefox directly after clicking the Finish button.

  More information on the resettlement of Firefox can be found here.

  WARNING: Uninstaller or the use of Firefox and not run a third remover as part of this process, because who could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and passwords saved. These can be recovered, unless they have been backed up on an external device!

  Please report back to see if this helped you!

  Thank you.

• My iMessage keeps sending text messages when I want to send the iMessages iPhone how do I convert it back

  My iMessage keeps sending text messages when I want to send the iMessages iPhone how do I convert it back

  Go to settings > Messages and make sure that iMessage is activated. iMessage will only send with other iOS devices. The iPhone will send SMS if you send to non - iOS devices. You must also make sure that you have given to lit and it is connected to the Wi - Fi or cellular data.

• When I want to download the game (the system dll user 32. dll has been moved in memory)

  When I want to download the game (the system dll user 32. dll has been moved in memory)

  Hello

  1. do you remember any changes made on the computer before the show?

  2. What is the service pack installed on the computer?

  3. What is the exact error message you get?

  4. what game you are trying to download?

  5. when exactly you get this error message?

  6. it happens only when you download games?

  Follow the steps mentioned below and check if that helps:

  Method 1:

  Certain programs may not start, and you receive an error message on a computer that is running Windows XP Service Pack 2:

  "Unauthorized system DLL.

  http://support.Microsoft.com/kb/935448

  Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756/  

  Method 2:

  How to fix common mistakes of the User32.dll file

  http://support.Microsoft.com/kb/142676

  I hope this helps.

• my player windows media "does not. It freezes when I'm clicking on the library. I can play songs when I double-click on them in my documents.

  my player windows media "does not. It freezes when I'm clicking on the library. I can play songs when I double-click on them in my documents.

  Hello

  1 how long have you been faced with this problem?
  2 have you made changes on the computer before this problem?

  Run the following article fixit tool and check.
  Solve the problems of Windows Media Player video and other media or library
  http://support.Microsoft.com/mats/windows_media_player_diagnostic

  Look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

  Reference:

  Using the event viewer
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true

  Understanding of event viewer
  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

  Procedure to view and manage event logs in Event Viewer in Windows XP
  http://support.Microsoft.com/kb/308427

• I have Adobe Acrobat Pro XI.  I want to remove the OPEN password required from the pdf file.  How do I do that? Moreover, there is no lock showing on my toolbar button.

  I have Adobe Acrobat Pro XI. I want to remove the OPEN password required from the pdf file. I have the password.  How do I do that? Moreover, there is no lock showing on my toolbar button.

  It works very well!  Note: There is no export from the file drop-down but there was record under which gave the possibility to choose Word in the file Type menu down.  Thank you very much.  I had spent an hour on the phone or cat trying to get a response from Adobe.

• I want to change the language of adobe Muse. How to do this if I do not have Mac, but a windows pc?

  Hello

  I'm Dutch and is the Dutch language from my computer, but I want to change the language of my cloud of Adobe creative. I don't have a Mac. I heard that you have a button that says "preferences" and you can change your language in there. There are no button like this on another windows computer. Someone knows how to do this?

  Hi Laura,

  If you just want to change the language of Muse, you can go to preferences in Muse and pass the value of the language option.

  

  Kind regards

  Akshay

• Some of the icons have been replaced on my desk a Logos Reader Adobe! For example when I click on Chrome, the error message dispalayed is "ADOBE READER could not open"Chrome.exe"because it is not a file type supported or because the wire"

  Some of the icons have been replaced on my desk a Logos Reader Adobe! For example when I click on Chrome, the error message dispalayed is "ADOBE READER could not open"Chrome.exe"because it is not a supported type file or because the file has been sent as an attachment to e-mail and has not been correctly decoded).  I need help to solve this problem of Odessa.

  Hi umeshb4300232,

  Try the steps of troubleshooting mentioned in this KB doc. https://helpx.Adobe.com/Acrobat/KB/application-file-icons-change-Acrobat.html

  Kind regards

  Nicos