Adobe Photoshop CC 2015 crashes at startup (Photoshop.exe)
After update today with CC 2015, I get the above message whenever I try to launch Photoshop. I tried a number of suggestions, but nothing seems to work. I also called support and they told me they would call me back within 30 minutes. That's more than an hour there. I just tried to call back, and no one answered. The website says they are open until 19: 00 PST, which is still an hour away. Support sorry and an unresolved issue. It seems that Adobe is looking for ways to make their customers to leave.
Anyway, does anyone have a solution to this problem of Photoshop?
HI Sophie1alex,
We have a documented article for "Photoshop crashing at startup. Thank you all for your contributions and suggestions.
https://helpx.Adobe.com/Photoshop/KB/Photoshop-crash-with-faulty-module-Photoshop-exe.html
Kind regards
Gerard
Tags: Photoshop
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Fault bucket 81828548271, type 5
Event name: BEX64
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P2: 8.2.0.65
P3: 5486db4a
P4: StackHash_e7de
P5: 0.0.0.0
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Additional information 1: d49c
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Information additional 3:9895
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Logfile created: 12/11/2015-22:47:36
------------------------------------------
Ticks = 15 < 7196 > < AuLog.Startup > < 5 > Application: hearing
Ticks = 15 < 7196 > < AuLog.Startup > < 5 > Version 8.1.0
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Ticks = 4250 initialization < 7196 > < RegistrationServerInitializer > < 5 > RegistrationServer
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Ticks = 4812 initialization < 7196 > < MediaLayerInitializer > < 5 > ImporterHost
Ticks = 4812 initialization < 7196 > < MediaLayerInitializer > < 5 > VideoRenderer
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RtlCaptureContext
AUI::UpdateTimer:terminate
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Exo::app:OS_AppBase:PumpMessage
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Ticks = 22843 Backend < 7196 > < BackendInitializer > < 5 > termination
Ticks = 22859 closing < 7196 > < ASLFoundationInitializer > < 5 > ASLFoundation
Even with the help of the support team, I couldn't go to the bottom of it. I couldn't waste any more time on it then I finally restored Windows to a facility clean and reinstalled hearing - who worked. Probably not the answer you wanted to hear...
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