Adobe Premiere elements 14 can't buy through Adobe direct

On March 3, 2016, we tried to order the Pack Adobe Premiere elements 14 student teachers online.  It does not work if well so we tried to phone Adobe and place the order.  We are a Lutheran Church, who directs also that a State of Wisconsin accredited 4 Pre - K school on site.  After many trials and many disconnects Adobe on the phone we have abandoned.  This suite Tuesday morning we called Adobe again starting at 10:30 to 11:15 trying to move our agenda with no luck.  I've only connected to a live chat from 11:15 to 12:30 with an agent.  My story of Adobe on March 8, 2016 showed that I had 2 two orders for Premiere Elements pending verification of our school status.  After 45 minutes on the line with the service agent Adobe customer, I was told that they had to cancel my orders pending 2 and I was again my order.  I told the agent was going to "take responsibility" and to place the order for me.  I've been to wait 24 hours for verification.  It's been 48 hours and I have not received any communication from Adobe.

I've never been so frustrated trying to place an order for simple software with what I thought to be a world-class company that I have been in my relationship with Adobe.  I see by this thread that a lot of people have this same problem and I didn't know one answer to the action that the client has taken to purchase to complete or receive any satisfaction from customer service.

I would like to buy software from a different manufacturer if I could find a good software, or even to another reseller for Adobe, but I am afraid that, if I had trouble with the Adobe of a reseller program, I received support.  What a waste.

Hello

Sorry for the inconvenience!

I see the two elements of Photoshop, order has been cancelled.

Please let us know if you need help more!

Tags: Adobe

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