Adobe Pro XI Mac - serial No. is not for a product calling

You just bought Adobe XI Pro Mac. Finished downloading, but can not start, as Adobe XI Mac Pro version is not in the drop-down list of choices.  When to use only Adobe XI option in the drop-down list, get "this serial No. "is not a product calling." Can someone please help?  Thanks Andrew

You have purchased a version upgrade. You should have purchased a full version.

The version upgrade recognizes your upgrade serial number. It is now ask for a serial number from an earlier qualifying version to prove that you have the right to use the upgrade serial number.

Thus, this drop-down list offers you the options X Acrobat or Acrobat 9 - because they are previous versions that can be upgraded to Acrobat XI.

You must return the software to one that you bought to get the full version - or join the cloud and pay monthly fees.

If you bought it from Adobe, see http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

Tags: Adobe

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