Adobe Reader DC contains errors and crashes with Windows Server R2 2012

We have recently installed Adobe Reader DC Adobe version on our servers Windows Server R2 2012 and have problems since its launch. Few of the questions that we have seen are as follows:

  1. This version is a little awkward and crashes.
  2. A lot of pop up boxes that appears whenever I open a document.
  3. Whenever I open a document it is a box pop up welcome
  4. It is a little slow to respond between clicks
  5. If I click on options like file. The application hangs and then crashes. (see crash message attachment)

Any help to solve this problem would be useful.

Thank you


Adobe error.PNG

Questions for users confronted with this question:

1. do you have the preview pane enabled in file Explorer? If so, you can temporarily disable it to see if the problem goes away? On Windows 8, in Explorer, go to the view tab, and if you press the button "Preview Pane", UN-press it. On Windows 7, upwards to the right (to the left of the help icon) there is a button "show preview pane." UN-press it.

2. ensure that the following directories exist on your machine. If this isn't the case, please create them:

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

Replace USERNAME with your username.

Is - do this 1 or 2 to solve this problem?

Tags: Acrobat

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