Adobe will not charge my credit card and my cloud stops today
Hello
I updated my payment information several times this week, because my Cloud apps give me warnings that I have not paid and my subscription will expire. The map info is there, the card account has sufficient funds to process the transaction, even today, in the middle of an important project, Adobe stops my creative cloud even if I have to pay my subscription.
Several people reported this issue on the forums of creative cloud. No response until now. And the sad thing is that it is the only way to contact Adobe about this. No contact form. No cat no line, although there is a page for it. Nothing. No Adobe answer to solve my urgent problem.
I've been a strong supporter of the creative cloud from the first day. First of all the credit card and filtered modules, now this issue with payments - you killed completely the experience for me. Shame on you, Adobe.
I know small companies which caused fewer problems for their customers, and what they did is that they offerd every months free subscription.
You can make excuses in an email, but this time the apology will not be accepted. It went off.
Kind regards
Michal Janowski
Last updated: I'm just old fashioned. It seems that, today, solve you problems like that via social media. I just got a Tweet from a representative of Adobe, and they offered something for the trouble that is 100% accurate and satisfactory.
Thanks Adobe, my problem is finally solved.
But please, understand my anger and frustration and less complicated contact support. With a good support, none of this would be a problem, and there is no reason for me to post messages on a public forum angry. I'm sorry for all this, but there is nothing worse when in the middle of an important project of all your tools just stopped.
Michal Janowski
Loyal Adobe customer since 2005
Tags: Adobe
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Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
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