Advisor TouchSmart IQ500 hp total care work is not for the updates.

I have a PC of the Touchsmart IQ500, with WIN Vista Home Premium and ie series 8

When the Advisor to hp total care appears with updates, I click to update, but it is just frozen there. Also help PC Advisor does not not to get critical update update and gives me the red error box when I click run that reads: error occurred while processing message. Thanks for any help.

Nancy Uzupan

Thank you...

Product number is: NC700AA-ABA

Tags: HP Desktops

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