After I downloaded beta Security Essentials, my computer say suddenly that he was not a genuine copy of Windows running and locked up.

original title: the customer service is horrible

After I downloaded beta Security Essentials, my computer say suddenly that he was not a genuine copy of Windows running and locked up.

I called last night and got a foreign person has attempted to resolve the issues and could not, so he told me that I had to call back after 06:00 to speak to someone in the United States.
So I called back today at 06:00 and got one of those who are running around things voice control that didn't fix my problem at all. After much effort, I got a live person. Again, it was a foreign person (why make me wait all night and get up early to call?!?!)
This woman told me to restart. I told her that I had rebooted about 10 times since the day before and each time he took forever to load back up the box that tells me that I need to activate windows. She has reiterated, "I ask you to restart." I knew he wouldn't do ANYTHING, but I did and after the session it forever (as I told him it would be) she told me that I had to remind once I got up the box again. I called after that I got the box AND HAD TO START OVER again ONCE with someone new. Of course, she was trying to pass me to someone else.
Of course, after all this trouble, no MS sells a product key for Vista, it is abandoned. So I need to go buy Windows 7 and she told me that I'll LOSE EVERYTHING when I install it - all my documents and family photos are gone forever. Why not take my money and sell me a product key instead of let me in trouble?
The worst ever undertaken. Of course, MS doesn't care because they have a monopoly.

You should not need to buy anything except the recovery disc for your machine (if the built-in recovery partition does not work), unless you really need Win 7 for some reason any.

That being said - the COA sticker on your machine is readable? If Yes, then you should have no problem with a Windows 7 upgrade version - but you will need to either use activation by phone, or installation methods described here...

http://www.winsupersite.com/article/Windows-7/clean-install-Windows-7-with-upgrade-media

Tags: Windows

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