After I loaded Turbo Tax 2011, after that I connect to my PC, I get a blank screen with only the cursor showing. I am on Windows Vista.
After I loaded Turbo Tax 2011, after that I connect to my PC, I get a blank screen with only the cursor showing. I picked up at an earlier date and reloaded the software TT 3 times with the same result. I tried of caraa start windows Explorer by using the Task Manager, but it does not work.
Hi AndyCantore,
Follow these steps:
Step 1: Start the computer in safe mode and check if the problem persists.
Start your computer in safe mode
http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode
Step 2: If the problem does not persist in safe mode, perform a clean boot to see if there is a software conflict as the clean boot helps eliminate software conflicts.
Note: After completing the steps in the clean boot troubleshooting, follow the link step 7 to return the computer to a Normal startupmode.
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