After restoring to factory setting... ntoskrnl.exe is missing or damaged

I have a problem with my Asus R500VD laptop.

My phone was at a standstill after I opened a few applications and after waiting for a while, I decided to shut it down by holding the power button for a few seconds. After that, I got a BSOD error 0xc0000221 saying ntoskrnl.exe is missing or damaged. I tried to go back to a previous system restore point, tried chkdsk /r (no error based), tried bootrec with all options (it shows 0 found windows installations), tried a full restore to factory (using the on my laptop's recovery partition), but nothing has worked. I always get the error above.

When I restart, it tries to automatically repair the system (that works, it cannot solve problems automatically) and at some point it changes recent cancellations (complete the recovery I think). I tried the different boot options, but nothing seems to work.

Does anyone have an idea how to solve this problem? It doesn't seem to be any corruption in the filesystem (chkdsk), ntoskrnl.exe is not missing...

Thanks for your help! Greaty I appreciate it! Tips are welcome!

Rob

Hi Blueelvis,

No, unfortunately I don't have a spare HARD drive. But... I sent it back to the shop where I bought it. Should still be under warranty. I have included all our correspondence to give them an overview of what has been tried. Thanks for your help! I hope that I get a replacement or they're going to fix it. I also ran memtest86 + using The Ultimate Boot Disk and he found loads of errors--not sure whether memory is as bad or if it has something to do with the 8 GB with 64-bit processor.

Best,

Rob

Tags: Windows

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