After that upgrade to 8.1 Windows printer driver will not be installed

I upgraded my Windows 8 to 8.1 Windows System. Subsequently, I received a message saying that I had to reinstall my printer driver, I went on HP website and downloaded the driver for Windows 8.1. First of all, I uninstalled all the software and the drivers are already installed on my computer. Then I tried to install the new driver. I received this message: "the system cannot find the file specified." I have downloaded the driver from the HP site again and tried to install it a second time, but got the same message. My printer is HP Officejet Pro 8500 Wireless. Everyone knows about this problem?

Hi lpage1975.

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

Sorry to hear that you are having problems with getting your Officejet printer installed on your computer. I did some research on this problem and I found that you could be affected by a conflict with the old drivers and the new. The best way to remedy this situation is to download and run HP Officejet Pro software and driver removal utility. This utility will rub off any old HP software for your printer so that can do a clean install. Once you have all the old software removed, please click on the link for HP Officejet Pro Full Feature software and driver.

Please let me know if you still have questions and I'll be happy to help you.

Thank you for your time.

Tags: HP Printers

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