After the transition from XP to Windows 7, I lost my ability to scan and fax.

When I go to the interface of the software (on my desktop), instead of being able to set up a scan and save it to a document, I now get a message that my installation of the software is incomplete.  He tells me that I have to connect via USB to complete it, but when I do this it seems to return to the original XP drivers, and I've since upgraded to Windows 7 drivers.  How to get out of this endless loop and recover my ability to scan?  And I already tried using HP diagnostic tools AND tried to remove and reinstall the update downloaded drivers.  Nothing seems to update this software interface on my desktop - the farthest, I get with it is a runtime error.  Any ideas?

I tried to reinstall again and somehow got beyond the Runtime error (no idea how).  Now, scan and fax are back (yay) but the scan will make only a single page and then it shows a mistake and said it should be stopped.  However, I can deal with that at thispoint.     Thank you!!

Tags: HP Printers

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